Administrate is a training management platform used by hundreds of companies around the world to plan, design, deliver, and measure learning and development for their employees and customers. Our mission is to provide an industry-leading platform that enables enterprises to run their training function more efficiently and effectively so that they can focus more on connecting with people than administering programs.
Our platform has evolved a lot in recent years, taking us up market, squarely into the enterprise tech space. We’re delighted with the success we’ve experienced so far, and we enjoy working together. Our headquarters are in Edinburgh, Scotland's capital city. We also have offices in Beirut, Lebanon and in Bozeman, Montana and other team members working remotely around the world.
It's our dream at Administrate to be the Ultimate Human Organization. We might build software, but that's not the only area where we add value to our customers; our people are what make us and our customers successful. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe it makes our company stronger. If you share our values we'd love to hear from you.
Who You Are
You’re an experienced Product Manager who loves solving problems and delivering value for customers. You are an excellent communicator who knows when to listen and when to take the lead. You can think on your feet, willing to admit when you don’t have the answer but will find out. You have experience working with enterprise level customers and you are able to communicate and influence well at all levels and disciplines, be it C-suite or technical leads.
You’re confident in white boarding solutions with your team. You have hands-on experience in software engineering and understand how to dissect technical landscapes to create solutions within them.
You love efficiency and delivering value quickly. You enjoy seeing solutions become reality in the role of a Product Manager, working directly with engineers to define the problem and facilitate delivery. You are comfortable working with teams across time zones through web conferencing, but also comfortable meeting face to face with a customer when needed (pandemic protocols permitting). You are team-focused, deriving satisfaction from seeing your team and the customer succeed.
What You'll Do
You will work with both our customers and our engineering teams to bring new product features to market. In addition, you will collaborate heavily with our professional services team to oversee the solutions outlined for customer installations, and guide any new product features or custom development that is required.
You’ll manage the product and delivery of product features to our customers. You’ll be the key conduit that helps triage, define, and progress features for customers, using both internal and external development resources. You’ll work with our tech teams to make sure that we’re clearly progressing our vision with everything we undertake.
- Define and prioritize projects that solve customer problems and drive Administrate toward its strategic vision.
- Work alongside development teams to plan and execute new product features.
- Support Professional Services teams to understand and document business problems and design solutions for customers which ultimately make them more successful.
- Provide internal training to our commercial teams.
- Facilitate the public release and documentation of new products and features.
What You’ll Need
- Solid experience of managing a complex, Business-to-Business (B2B) Software-as-a-Service product.
- Experience working in or with agile software teams
- Excellent problem solving skills; you are able to look beyond the individual request to see the true need in the customer and how to solve it.
- Outstanding communication (both written and verbal) skills which you will use to interact both externally with our prospects and customers, and internally with multiple departments.
- A high sense of ownership and accountability and the ability to work independently to achieve company objectives.
- You are both empathetic and practical, able to hear customer pain and identify the best solutions that provide the greatest value and bring Administrate closer to achieving its vision
- Humility - the only way to improve the product is through teamwork and you recognize that on your own you can deliver nothing to customers. Instead, you work to bring out the most of all the skills on the team.
- A nose for business - ultimately, we want to be solving more problems for more customers. You have a way of thinking beyond the problem in front of you toward how solutions can move a market.
- Demonstrable technical skills that include hands-on experience of programming concepts and relational databases.
- Strong “systems thinking” skills and background.
- Experience architecting solutions integrating web tools into an existing technical ecosystem.
It Would Also Be Great If You Had:
- Experience with SaaS Training or LMS products
- Experience with professional services teams.
- Experience with a startup environment.
What You'll Get
- Enjoy working as part of a talented team where everyone’s input is valued
- An unrivaled work/life balance – you work a 4-day, 32-hour, week but get paid for 5 days!
- 22 days holiday per year (based on a 4 day week) plus 6 Company holidays
- Great tools – MacBook, 27” monitor, mechanical keyboard etc
- Flexible working schedule
- Retirement savings via Legal and General
- Life assurance of 4 times salary
- Entirely private and confidential access to our resident therapist