Business Analyst / Consultant (Coupa e-Procurement)

Role

• Independently work on Coupa managed services projects for mid-size and large enterprises driving customer success and satisfaction;

• Work closely with the client to set-up and provide 2nd and 3rd level support for the e-procurement solution Coupa;

• Adapt to client’s needs assessing the criticality of requests and obtaining required information with the objective to ensure stipulated response and resolutions times of incidents;

• Perform detailed problem troubleshooting, problem resolution, root cause analysis and enrich knowledge database;

• Manage relationship with Coupe support level;

• Perform impact analysis of software releases and implementation of new features after discussion with the client;

• Gain an understanding of clients’ processes and adjust Coupa configuration for optimal performance in line with evolving client needs;

• Evaluate and adjust the quality/completeness of Coupa set-up documentation;

• Create and update training materials based on the new features being implemented;

• Drive successful personal development within the team sharing knowledge and providing support.

Requirements

• Bachelor's degree or equivalent working experience in business, analytics, or information technology related field;

• Advanced English and French;

• Knowledge of source-to-pay / purchase-to-pay and accounts payables processes as well as an understanding of purchasing operations;

• Willingness to acquire deep understanding of the e-procurement solution Coupa, a leading cloud-based solution with a considerable advantage over its competitors;

• Implementation or end user experience of e-procurement solutions would be an asset;

• SAP MM and/or FI/CO background is a plus;

• Excellent service attitude with the client satisfaction as ultimate objective;

• Eager to independently evaluate problems and finding solutions;

• Very good communication abilities with the capacity to build trusting relationships;

• Quick learner and self-driven personality for continuous improvement.



Our Offer

Attractive compensation package:

• Fixed salary compensation along with Yearly Evaluation and performance-related bonus scheme;

• Meal Tickets, Easter and Christmas Gift Vouchers;

• Seniority Bonus and Referral Bonus.

Health and Well-being:

• WorldClass Gym Discounts and 7Card Partnership;

• Weekly Fruit Day;

• Onsite Chair Massage;

• Private Medical Subscription for employees and family (children, spouse/ life partner);

• Life and Accident Insurance.

Personal and professional development:

• Personal development through mentorship and coaching;

• German/ French Language Courses at any level;

• Complete training & certification curricula available (tailored courses);

• E-Learning System available for all employees;

• Firm-Wide and Regional level trainings;

• Possibility to work for top clients internationally.

Extra Perks:

• Between 23 and 30 vacation days;

• Flexible schedule and work from home option available;

• Days off for special events.