About BearingPoint:

BearingPoint is an independent management and technology consultancy with European roots and a global reach. The company operates in three business units, focusing on advisory business, on IP-driven managed services beyond SaaS and on providing software for successful digital transformation and regulatory requirements. We also explore innovative business models with our clients and partners by driving the financing and development of start-ups and leveraging ecosystems.

BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10,000 people and supports clients in more than 70 countries, engaging with them to achieve measurable and sustainable success.

 

We are present in Romania since 2007, with more than 650 employees in our offices in Bucharest, Iași, Sibiu, and Timișoara. Their expertise brought value to more than 450 projects in the past 12 years.


Responsibilities:

  • Answering/solving, routing and following up client requests via telephone, mail or ticket system;
  • Identify and diagnose issues and problems;
  • Collect all required data for a ticket to classify , analyze and reproduce of errors;
  • Understand the applications, modules and components in order to find the quickest way to solve issues;
  • Provide input to Software Development teams in order to improve our way of working and own product;
  • Proactively fault finding, logging analyze and reporting
  • Identifying critical tickets and escalating these to the responsible teams
  • Define, create and report ticket statistics according to SLAs;
  • Maintaining the knowledge base;
  • Manage, coordinate, and implement software upgrades for our own systems;
  • 1st and 2nd line support - troubleshooting of IT related problems;


Requirements:

  • Graduated in Computer Sciences or Mathematics, or similar graduation;
  • Administration skills Linux / Windows;
  • Basic experience in Java;
  • General technical understanding of Software-development ;
  • Opened to learn new things: about Abacus and the technologies used (GIT, SQL, etc.)
  • Fluent English (verbally and in writing) and German (optional);
  • High analytical skills;
  • Client and service oriented;
  • Friendly and communicative;
  • At least 3-5 years of experience in a previous role;


Our Offer:

  • Attractive compensation package:

Fixed salary compensation along with Yearly Evaluation and performance-related bonus scheme;

Meal Tickets, Easter and Christmas Gift Vouchers;

Seniority Bonus and Referral Bonus;

  • Health and Well-being:

WorldClass Gym Discounts and 7Card Partnership;

Weekly Fruit Day;

Onsite Chair Massage;

Private Medical Subscription for employees and family (children, spouse/ life partner);

Life and Accident Insurance;

  • Personal and professional development:

Personal development through mentorship and coaching;

German/ French Language Courses at any level;

Complete training & certification curricula available (tailored courses);

E-Learning System available for all employees;

Firm-Wide and Regional level trainings;

Possibility to work for top clients internationally;


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