We are looking for a Senior Consultant or Manager level candidate with experience in leading Salesforce and CRM implementation projects with clients from either Insurance and/or the Retail industry.
Role responsibilities:
- Managing projects and leading CRM/Salesforce roll-outs in particular Salesforce Sales Cloud and Service Cloud
- Manage Salesforce project lifecycle from discovery and design of workshops to building the Salesforce cloud solution and testing
- Manage requirements and coordination between various stakeholder groups
- Build Salesforce solutions using configuration
- Conduct UAT of salesforce modules and workflow
- Manage the change management process, leading the communication to the organisations, conducting training plans and manage post deployment user adoption
- Supporting presales during the development of new business with new or existing clients
- Producing proposals and presenting to prospective clients for Salesforce engagements
- Account management and supporting the sales negotiation process, working on RFQs and RFP processes
- Managing a team of technical and junior consultants
- Contribution to thought leadership
- Provide internal training on Salesforce and contribute to building practice capability in Salesforce
Requirements:
- Ideal candidates will have experience from leading professional services/management consultancies or system integration firms
- Must have proven experience in implementing Salesforce for a variety of clients, preferably in the Financial Services, Insurance and/or Retail sector
- Full Salesforce lifecycle project experience (discovery and design workshops, build Salesforce cloud solution, testing) experience is required
- Excellent Salesforce functional knowledge
- Certified to Salesforce Administrator (ADM201) as a minimum
- Deep understanding of Salesforce features and functionality around Retail and/or Insurance is essential
- Must have an established relationship with Salesforce
- Experience of agile project delivery
- Proven team management skills
- Excellent communicator