Front Desk Sales Support Staff

Beehive Hair Studio is looking for Full-time Front Desk Sales Support Staff the position is available for a career minded person. We are a multi-service salon. Must enjoy and excel at sales offerings and have a charismatic personality.

This position is responsible for providing a great first and last impression in customer care, offering salon guests additional service opportunities, as well as assisting guests in understanding our products, specials, and company programs, while following all company policies and procedures.

To qualify for this position you must:

• Be at least 18 years of Age
• Have a High School Diploma or High School Equivalency Certificate
• Have Some Knowledge of Hair Cutting and Styling Procedures

You will need to posses the following skills:

• Highly Skilled in Maintaining Front Desk Tasks, and Handling Cash Drawer
• Answer Telephone Calls and Provide Information/Booking Appointments to Callers
• Schedule Appointments and Make Follow Up Calls to Customers to Remind them of their Appointments
• Greet Customers Arriving at the Salon and Provide them with Information Regarding Salon Services
• Ask Customers if they are Allergic to Any Products and Ensure the Service Provides is Aware of this Information
• Answer Any Service Related Questions
• Ensure that Customers are Handed Over to the Correct Service Providers in the Salon
• Ask Customers for Feedback on Salon’s Services and Provide Assistance with Problems or Complaints
• Provide Customers with Information on Products Benefits Used During Their Service (Tell Don't Sell)
• Ensure Cleanliness, Neatness, and Sanitation of Salon and Equipment
• Computer – Microsoft Office Applications including Word, Excel, Power Point, and Outlook(for email)
• Computer – Envision Salon Software Version 8 (Processing Sales, Marketing, Scheduling, Time Clock, etc...) **You can educate yourself on how the software works by visiting the Envision Online University at www.envisiononlineuniversity.com (This software is where you will spend most of your time)**
• Record Customers Contact Information in the Salon Software
• Handle Hair Salon Supplies and Equipment Inventory Activities
• Maintain Positive Work Relationships with Vendors to Ensure that Sufficient Salon Supplies are Available
• Schedule Customers Next Appointment at time of Check Out (Prebook)
• Check Out Customers, Take Payments for Services Rendered and Issue Change and Receipts
• Count Cash at the end of the Shift and Ensure that Cash Flow Information matches the Software
• Maintain Knowledge of Industry Trends and Popular Hair Styling Techniques to Keep Current with Fashions

At Beehive we strive for excellence on all levels, and at the foundation of this idea, is the long term employment of our staff. We pride ourselves on being the only Salon in Hill Country area that offers its employees a comprehensive benefits package!

This package consists of:

• Competitive Wage
• Education & Training
• Stock Options/ Profit Sharing (Available By Invitation)
• Benefits based on full-time Employment of 32 hours per week