Account Manager

Galway, Ireland Full Time

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Blue Tree Systems, an ORBCOMM company, is a global leader in developing GPS fleet management software, telematics and vehicle tracking solutions that provide scalable business solutions for truck fleets worldwide.

We are looking for an Account Manager based in our Galway headquarters. You should have a strong interest in technology, enjoy problem solving, be willing to take initiative and drive change.

Responsibilities of the Account Manager
  • Manage the business relationship for a portfolio of clients, providing product insight and support to ensure the best possible experience for customers using our product and services
  • Engage with customers and conduct regular reviews to provide the highest level customer service possible
  • Actively contribute to maximising product usage and promote additional functionalities and upgrades helping customers achieve their goals and in turn deliver consistent product license renewals
  • Work closely with Support and Product Development personnel to assist delivery of any product enhancements and new feature requests
  • Proactively identify areas of business process improvement designed to enhance the overall customer experience
  • To deliver customer implementation, support and training services in accordance with established support policies, service level agreements and to high levels of customer satisfaction. Accurately track and manage this correspondence & activities via the CRM tool
  • Notify your manager of any problems identified during implementation, support or training
  • Deliver effective & accessible training programmes to customers either in a group classroom setting, via online webinar
  • Gather problem descriptions, log files, configuration data, and analyse them in order to determine root cause of problems and find solutions where possible or escalate to senior technical staff/developers
  • Own support issues until resolution and act as primary support liaison between company and customer
  • Work independently in a fast-paced environment without requiring immediate supervision
  • Test new software releases and provide feedback on fixes and bugs

Required Skills & Experience
  • Previous customer service/technical support experience
  • Excellent communication skills, both verbal and written
  • Excellent computer skills, including advanced knowledge of Microsoft Office - Word, Excel and Powerpoint
  • Strong organisational, time management and problem solving skills
  • Must have a positive nature, can-do attitude and be a team player
  • Ability to represent the company in a professional manner at all times
  • Must be customer orientated
  • Proven ability of acting on own initiative

Desired Skills
  • Lean Six Sigma\ITIL or other project management\process improvement knowledge an advantage
  • Knowledge of or contact with the transport / haulage Industry

Why you should join us at Blue Tree Systems
Blue Tree Systems is a global leader in developing advanced telematics solutions for the transport industry. We are headquartered in Galway, where we are growing our team to support rapid market growth in Europe and the US. Blue Tree Systems is a fast-paced environment full of genuine opportunity, where your level of contribution is limited only by your interests and ability.

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