Customer Service Specialist

 

Bracalente Manufacturing Group (BMG) is a family owned and operated contract manufacturing solutions provider. We are proud to continue the tradition of craftsmanship, family values and an honest love and appreciation of manufacturing, the art of design and the pride of making quality parts. 

As a growing company, it has become more important for us to live our core values. Maintaining a family culture for employees, customers, and suppliers. Being responsible for our actions and demonstrating leadership at all levels of the organization. Open communication, sense of urgency and continuous improvement with a positive “Can Do” attitude.

BMG has manufacturing operations in Trumbauersville, Pennsylvania, Suzhou China along with Supply Chain and Logistics operations in India, Taiwan and Vietnam.

This position is a new opportunity located near Quakertown, PA, and will be front line support for our customers, offering professional and timely responses to any issues in a fast-paced environment. This position entails a hands on approach to managing all aspects of our customer's needs.


Primary Duties


·        Provide telephone and email customer support

·        Order entry

·        Contract Review Creation

·        Job Closing

·        Develop system knowledge to assist customers

·        Provide information necessary to research and troubleshoot issues

·        Prioritize and manage multiple responsibilities

·        Follow up & communicate timely with internal staff and customers.

·        Identify any ongoing product, shipping and warehouse issues

·        Participate in activities designed to improve customer satisfaction and business    performance

·        Other Duties as assigned


Qualifications

 

·        2+ of Customer Service experience

·        Demonstrated patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

·        Excellent communication and organizational skills

·        Customer Service Experience preferred

·        Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

·        Excellent attendance history

·        Knowledge of Office 365

·        Ability to interact with all levels within a professional corporate environment

·        Professional phone manner essential

·        Strong attention to detail

·        Supervisory experience a plus


Schedule:


Monday through Friday 8:00am to 5:00pm  

Apply for position now