This position is primarily responsible for the implementation of service to new accounts and accounts which require change of scope. This position will be responsible for direct communication with the customer as well as all internal departments involved with the start up of new business. Communication of customer requirements in conjunction with company business plans to all CCS departments will be a primary function of this position. This position will be responsible for creating and managing a business start up plan with a targeted start date. Daily review of action items and identifying deficiencies within the plan are integral to this position and the ability to communicate with the customer and stakeholders is vital. This position will support the sales team in on boarding new accounts. This position will also be responsible for identifying areas within the organization where review of current business practices could be altered to allow for improved efficiencies or cost savings initiatives.
Main Job Tasks and Responsibilities
Meet with customer and sales to review customer’s expectations on scope of service.
Meet with internal stakeholders to review customer’s expectations and define realistic goals to be incorporated into the scope of service document.
Review final version of scope with customer and include in Transportation Service Agreement (TSA) for submission to CCS legal.
Draft new business start up plan and review with CCS stakeholders.
Manage start up plan and ensure target dates for all action items are being met.
Communicate with customer and provide scheduled updates on progress of plan.
Communicate any changes that could jeopardize start date with customer and all CCS stakeholders and offer solutions to bridge issues that will enable the plan to be implemented on time.
Coordinate all activities that require joint efforts by customer and CCS internal teams such as EDI integration etc.
Follow up with CCS legal to ensure TSA is produced as expected by customer and SVP of Sales.
Ensure final version of TSA is supplied to all internal stakeholders.
Identify continuous improvement projects either through improved operating practices at the customer level or through review of internal processes.
Perform cost benefit analysis on proposed improvement plans and draft strategic chronological steps required to implement changes without disruption to business
Education and Experience
University graduate or technical diploma from a recognized post secondary institution in related field or equivalent combination of education and experience
5+ years of related work experience
Excellent verbal and written communication skills; strong leadership and analytical skills.
Ability to handle multiple projects and tasks.
Self starter and ability to recognize areas of required needs without supervision or direction from senior management.
Strong time management skills.
Strong analytical experience in direct/variable cost budgeting and capital equipment purchase analysis required.
MS Office proficiency necessary.
Some travel may be required.
Ability to attend and conduct presentations.
Manual dexterity required to use desktop computer and peripherals.
Flexible work schedules which will include some weekend and after hours requirements.
We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.
Committedto employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups and women