Operations Supervisor

Calgary, Canada Full Time

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The Operations Supervisor is responsible for providing overall operational supervision of dedicated transportation services for an assigned customer, including drivers, on-site staff and equipment. This position will support the ongoing development and implementation of the Company's business plan, while maintaining a cost effective operation and providing superior customer service.

This position is responsible for:

Internal Business Management Responsibilities

  • Manage customer schedules as requested

  • Schedule appropriate drivers and equipment to meet the customer’s service requirements while maintaining the company’s budget commitment and mitigating overtime

  • Manage domiciled and surge equipment requirements, including rental units

  • Report on fuel efficiency and idle percentage

  • Resolve equipment breakdown issues and driver scheduling issues

  • Facilitate daily communication and issue management with customers, drivers and staff

  • Review driver productivity and utilization reports and provide recommendations to Manager

  • Monitor driver activities through Onboard and job site observations and ensure drivers are compliant and working in a productive manner

  • Generate KPI reports and issue to management as required

  • Audit all vendor invoices including fuel, rentals

  • Audit payroll reports and OT reports

  • Manage and monitor dispatch and admin performance

  • Coordinate scheduled PM service of equipment to mitigate additional costs

  • Partner with Safety & Compliance regarding accidents, incidents and safety priorities

  • Review and report all non-revenue and stem hours to Manager

  • Oversee driver agency vendor relationships and requirements

  • Deliver stage one and two discipline to drivers as required.

  • Manage and enforce PPE and uniform requirements of drivers.

  • Manage in accordance with the company’s policies and procedures to obtain optimal

    customer service and efficiency

    Customer Facing Responsibilities

  • Developing and maintaining customer SOP's for each assigned account

  • Providing professional responses to customer emails and communications

  • Participate in customer meetings as requested

  • Track customer key performance indicators

  • Develop strong working relationships with key stakeholders within our customers’

    organization

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups and women

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