The Operations Supervisor is responsible for providing overall operational supervision of dedicated transportation services for an assigned customer, including drivers, on-site staff and equipment. This position will support the ongoing development and implementation of the Company's business plan, while maintaining a cost effective operation and providing superior customer service.
This position is responsible for:
Internal Business Management Responsibilities
Manage customer schedules as requested
Schedule appropriate drivers and equipment to meet the customer’s service requirements while maintaining the company’s budget commitment and mitigating overtime
Manage domiciled and surge equipment requirements, including rental units
Report on fuel efficiency and idle percentage
Resolve equipment breakdown issues and driver scheduling issues
Facilitate daily communication and issue management with customers, drivers and staff
Review driver productivity and utilization reports and provide recommendations to Manager
Monitor driver activities through Onboard and job site observations and ensure drivers are compliant and working in a productive manner
Generate KPI reports and issue to management as required
Audit all vendor invoices including fuel, rentals
Audit payroll reports and OT reports
Manage and monitor dispatch and admin performance
Coordinate scheduled PM service of equipment to mitigate additional costs
Partner with Safety & Compliance regarding accidents, incidents and safety priorities
Review and report all non-revenue and stem hours to Manager
Oversee driver agency vendor relationships and requirements
Deliver stage one and two discipline to drivers as required.
Manage and enforce PPE and uniform requirements of drivers.
Manage in accordance with the company’s policies and procedures to obtain optimal
customer service and efficiency
Customer Facing Responsibilities
Developing and maintaining customer SOP's for each assigned account
Providing professional responses to customer emails and communications
Participate in customer meetings as requested
Track customer key performance indicators
Develop strong working relationships with key stakeholders within our customers’
We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.
Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups and women