Bilingual Billing Team Lead

Mississauga, Canada Full Time

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Essential Duties & Responsibilities

  • Coach and mentor billing team
  • Training of new hires
  • Involved with interview and hiring process of new hires
  • Involved with performance reviews/issues
  • Billing/payroll of specific accounts
    • Review and interpret sales contracts as it relates to billing
    • Interpretation and verification of drivers time sheets
    • Review and verification of BOLs
    • Investigate driver pay questions/concerns
    • Coordination of any special customer billing requests
    • Weekly rating of driver payroll
    • Generation of paper/electronic invoicing
  • Meeting with client (at customer locations) as required
  • Weekly review/reporting of unbilled/unrated orders
  • Weekly 1:1 meetings with billers
  • Handle escalated customer billing issues
  • Establish and maintain a good working relationship with the client base (both external and internal)
  • Work with other team members and customers to develop and implement process improvements
  • Maintenance/creation of documented Standard Operating Procedures
  • Backup support for billing/payroll of accounts within your team
  • Approval of overtime/schedules hours of billing team
  • Approval and process billing cancellation requests

Experience & Required Skills

  • Bilingual (English and French)
  • 5 + years previous billing experiences,with a minimum of 2 years in a supervisory role
  • Must be resultoriented
  • Dealing with ambiguity
  • Previous transportation experience
  • Detailed oriented
  • Customer service focus and a team player
  • Strong initiative to achieve individual/team goals
  • Proficient with Excel > experience with data management
  • Computer experience within a billing environment
  • Ability to work within a high volume environment
  • Very professional approach
  • Self starter with the ability to meet deadlines and produce accurate results

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups and women

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