Customer Care Coordinator

Mississauga, Canada Full Time

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Role Summary:

To maintain accurate customer shipment information through various data sources. Act as a liaison between clients and our suppliers providing real time customer care. Duties include maintaining service quality along with proactive management of select accounts.

Details of the Positions:

  • Main point of contact for customer communications (via phone, e-mail and/or in person)

  • Proactive program management

  • Shipment tracking and monitoring

  • Manipulating / managing customer shipment data/information

  • Daily report generation and distribution

  • Handling wide variety of Customer and Carrier requests

  • Investigate/problem solve enquiries

  • Sorting/filing/maintaining paperwork and files

  • Explain process, route and schedule client pickups for certain programs

  • Resolve problems and address concerns promptly and professionally

  • Proactively monitor all open issues

  • Work with partner carriers to ensure best service possible

  • Liaise with other departments to resolve issues to the customers satisfaction

  • Other duties as required

Core Competencies and Qualifications:

  • Prompt, accurate and professional issue resolution

  • Manage and handle high volume of e-mail communication

  • Prioritization of open issues

  • Consolidation programs reporting accuracy

  • Pro-active shipment monitoring

  • Accurate and timely customer reporting
  • Hard working

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups and women

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