Maintenance Service Writer - Afternoon Shift

Missisauga, Canada Full Time

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Canada Cartage is the country's largest provider of outsourced fleet solutions, providing dedicated equipment and drivers to both small and large firms is looking for a Maintenance Service Writer to join the maintenance team.

Primary Responsibilities:

Customer Service

  • First point of contact for CCS customers
  • Breakdown support for CCS customers
  • Schedule vendor repairs and issue purchase orders
  • Ensure purchase orders are completed once vendor has confirmed the unit is mobile.
  • Two way communications with customers and vendor to reduce breakdown times.
  • Two way communication with CCS Operations to provide updates as required

Maintenance Shops

  • Maintaining an updated spreadsheet of equipment damage for the Ontario maintenance shop – following up with shops in regards to new units coming in with damage – requesting updates/estimates
  • Sending updated list to required persons at the end of the day
  • Maintaining an updating spreadsheet of trailers on hold – following up with foremen for estimates on equipment before being put on hold list
  • Creating RO’s in Transman when emailed by ops – or when needed
  • Requesting estimate from our team in regards to damage – to send to S&C and Claims and follow up in regards to Car ID#
  • Duties as assigned

Synergize/Data Entry

  • Following up with service writers/manager in regards to any errors
  • Inquiring with claims in regards to damages, following up with operations managers to have driver fill out reports – provide any information to claims / S&C – driver info, etc – fill out unreported damage forms if need be.
  • Third party billing – in conjunction with maintenance admin clerk and maintenance admin supervisor.
  • Duties as assigned

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