Call Center Representative

Winnipeg, Canada Full Time

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Position: Call Center Customer Service Representative (4 Positions Available)

Required by: ASAP

Status: Full Time

Location: 490 Lucas Ave, Winnipeg, MB

Schedule: 2 shifts available

  • 4 on, 4 off, 8PM to 8AM (2 positions)

  • 4 on, 4 off, 6PM to 6AM (2 positions)



The Call Center Customer Service Representative supports the needs of Canada Cartage staff throughout the provinces of BC, AB, SK, MB, ON & QC. Reporting to the Supervisor, the incumbent will be responsible for assisting drivers and operations staff with transportation support; troubleshooting mechanical issues/breakdowns, coordinating tow trucks, etc.



Responsibilities:

  • Provide Customer Service to drivers and operations staff located all over Canada

  • Keep records of all conversations in database and following provided scripts

  • Enter the result of each communication into the Transman software and perform necessary follow-ups

  • Identify customers’ needs, clarify information, and provide solutions and/or alternatives

  • Communicate all customer requests and needs to appropriate team members

  • Acquire and maintain product and systems knowledge

  • Assist all customers through inbound calls, emails, and/or chats

  • Works in conjunction with all Maintenance Administrative Staff to ensure timely entry of vendor repair orders and audits performed as required.

  • Copying and filing documents as required

  • Maintains a high level of open communication regarding department needs and expectations with colleagues on the management team

  • Works co-operatively with other team members to ensure efficient execution of Corporate Strategy

  • Recommends procedure and system requirements or upgrades

  • Other duties as required


Qualifications:

  • Minimum 2 years of customer service experience required

  • Previous call center experience an asset

  • Must be an active listener and help resolve customer inquiries

  • Minimum keyboarding skills of 35 WPM and 5,000 keystrokes per hour required

  • Excellent interpersonal skills; personable with strong conversation etiquette

  • Strong written and verbal communication skills; proven ability to clearly articulate information in English to all demographics by telephone.

  • Ability to work independently and perform under pressure

  • Strong organizational skills an the ability to work in a high volume, fast paced environment

  • Ability to multi-task and be flexible with the company’s ever changing needs

  • Intermediate proficiency with computers including Microsoft Office and web based applications preferred

  • Experience with Transman and Road Service Module an asset

  • Demonstrated ability to work within a team environment

  • Proven accuracy and attention to detail

If you meet the above qualifications, please complete the online application and submit your updated Resume and/or Cover letter.

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.


Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups and women

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