The Project Manager will be responsible for managing key client implementation and upgrade projects within the Customer Services function. Responsibilities will include the coordination and completion of projects on time and within agreed budget and scope. You will be responsible for overseeing all aspects of the project, including adhering to agreed deadlines, and adjusting where required, assigning key project responsibilities and monitoring and reporting on progress throughout the project. Frequent travel is likely to be a requirement of this role, including international travel where required. A background in Telco or SaaS based project implementations is preferable, software project implementation experience is essential.


This is a new role for CloudCall, where implementation projects can often follow similar patterns, and as such the successful applicant will be expected to create standard template documentation, including but not limited to:


·      Project Initiation

·      Change Control

·      Communication Management

·      Project Logs

·      Risk & Issue Registers



Core duties and responsibilities include the following. Other duties may be assigned.


Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring deliverables and timelines are fully understood by all parties

Create and maintain comprehensive project plans and documentation, and ensure all stakeholders agree to this at the project initiation stage

Coordinate internal resources, customers and any third parties/vendors to ensure smooth delivery of project.

Ensure projects are delivered on-time, within scope and within budget

Ensure resource availability and allocation

Develop a detailed project plan to monitor and track progress

Manage changes to the project scope, project schedule and project costs, and ensure all parties are fully aware of all project adjustments

Measure project performance using appropriate tools and techniques

Report and escalate to management as needed, especially where changes impact either timescales or costs

Manage the relationship with the client and all stakeholders

Perform risk management to minimize project risks, identifying these as they appear and highlighting to all stakeholders

Establish and maintain relationships with third parties/vendors

Track project performance, specifically to monitor and communicate the successful completion of short and long-term goals

Meet budgetary objectives and make adjustments to project constraints based on financial implications




This position has no current supervisory responsibilities, though company growth or restructure may change this and supervisory responsibility for additional project managers in both the UK & US may follow.


EDUCATION AND/OR EXPERIENCE:                                  


·      Ideally degree educated / though relevant experience may also be accepted for suitability criteria for the role

·      Proven track record and experience in Project Management role

·      Excellent client facing and internal communication skills

·      Excellent written and verbal communication skills

·      Solid organizational skills including attention to detail and multi-tasking across multiple ongoing projects

·      Strong working knowledge of office suite of products

·      Project Management Professional with industry recognized certification (e.g. PRINCE2) a benefit

·      Driving license preferred for customer travel

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