The purpose of this document is to outline the key responsibilities, relationships and deliverable's associated with the role of Sr Product Manager here at CloudCall.


Summary of role


CloudCall are seeking an experienced Product Manager to work within the product department. The core responsibility of the role will be to manage the full product lifecycle process from inception, through design and development to production release and eventual retirement.


This function will encompass both strategic planning and tactical activities to ensure the continued success and profitability of the entire product portfolio.


You will be responsible helping develop the product strategy, for translating that strategy into specific projects and initiatives and for ensuring that those projects are delivered effectively and efficiency.


The right candidate will be responsible for the full product lifecycle management of a large segment of the CloudCall portfolio, alongside the wider team of Product Owners, Head of Product and Product Director you will help create the product vision, take the lead in communicating this vision and be the driving force in planning and prioritising this work through to completion.


Day to day your primary responsibilities


·      Work with our Head of product to translate business & product strategy into product roadmap projects.

·      Business Cases - develop business cases for each new product / product enhancement to demonstrate viability of the product.

·      Product Positioning – help develop core product positioning messages and product value propositions that

differentiate our products in the market.

·      Communicate and articulate the product vision downstream to product owners, developers, engineers and testers.

·      Support the scrum team(s) during each sprint to clarify requirements, make priority calls, review test plans

and review development work.

·      Participate in Scrum rituals: fortnightly sprint review, retrospectives, sprint planning and daily scrums.

·      Product Launch – Working in line with the Product Strategy, Product Marketing and Customer Success functions

to successfully launch new products /features to current and new markets.

·      Present Release Plans for your product area to the wider Product, Technology & Marketing groups at Release Planning sessions.

·      Work with product communications to ensure all relevant collateral and documentation is available.

·      Be a main point of product expertise, offering guidance and training where required across the business.


Required skills and experience


·      3+ years’ experience in similar role – Product Manager, Product Owner, Project Manager, Delivery Manager etc…

·      Experience of working within an Agile development structure.

·      Strong skills in planning, organization, scheduling, problem solving.

·      Must be a team player who works well with technical and non-technical people.

·      Has confidence, takes initiative and makes decisions based on sound judgement.

·      Excellent communication skills and ability to influence all project members and stakeholders.


Desirable skills and experience


·      Experience producing mock-ups/wireframes to support user stories and acceptance criteria.

·      Strong skills in planning, organization, scheduling, problem solving.

·      Experience working with a distributed development team.

·      Experience of communications products and/or telecoms services.

·      Experience with UI design and usability.

·      Experience of CRM, ERP or other business software.

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