Part-time IT Support

Dublin, Ireland Part Time

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CurrencyFair Overview

CurrencyFair was originally established in 2009 by a team who had the vision to create the world’s first peer-to-peer foreign exchange marketplace that enables consumers (and small businesses) to save substantial sums of money when transferring money abroad. The company is created on the premise that all customers should come first, by having access to a simple, transparent and innovative product which eliminates hidden fees and uncompetitive exchange rates offered by Banks. The Company operates globally with offices in Dublin and Australia and is now embarking on a growth phase as revenues continue to double year on year.

Where you come in?

We have an exciting opportunity for an experienced IT Support Engineer to join our Dublin team on a part-time basis, based in our offices 2 days a week, providing invaluable support to our team here. The successful candidate will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. We are looking for a driven individual who thrives with responsibility, wants to work in a dynamic environment and takes satisfaction in ‘getting the job done’.

If you are looking for a flexible role that provides an opportunity for growth, that will require innovation and a passion for problem solving whilst working with like-minded individuals in a an agile customer centric environment, then joining the CurrencyFair Tech team may be the perfect career move for you.

Role responsibilities:

  1. Provide first and second level IT support to global CurrencyFair employees

  2. Installing, configuring and supporting computer hardware operating systems, Windows and iOS, and applications

  3. Manage all office and employee related hardware

  4. Managing relationship with internet providers and ensuring appropriate level of internet performance.

  5. Outlook administrator - setting up new user accounts, profiles and dealing with password issues, management of mail groups and distribution lists

  6. Talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;

  7. Onboarding and offboarding process improvements and implementation

  8. Troubleshooting system and network problems and diagnosing and solving hardware or software faults

The ideal candidate will have:

  1. 5-10 years experience in a IT technical support/maintenance/operation role

  2. Passion for problem-solving

  3. Strong knowledge of Office 365, and its administration

  4. Strong knowledge of network security

  5. Experience of VPN and firewall management

  6. Experience managing active directory

  7. Experience configuring, implementing, and supporting Windows and Mac operating systems

  8. Ability to prioritise and managing many open cases at one time;

  9. Will need to rapidly establish a good working relationship with customers and other professionals, such as software developers.

Apply for position now