As the company grows, we are looking to expand upon our award-winning Technology team. This role is responsible for administering the company’s Loan Origination System, and some of the vendors that we partner with through Encompass integrations. This position requires in-depth knowledge of the loan origination workflow, and the operational roles in that workflow. The Encompass Administrator will work closely with management to optimize our Encompass system and to best support end users. If you’re a highly skilled critical thinker, who enjoys working in a fast-paced work environment with an emphasis on teamwork and mutual support, we’d love to hear from you.  

What you get to do:

  • Maintain users, roles, profiles, security settings, and loan setup settings
  • Create and maintain business rules, including advanced coding as necessary
  • Employ problem solving abilities to understand, interpret, troubleshoot and resolve issues relating to system functionality
  • Provide ongoing Help Desk support to all departments
  • Provide recommendations for process-flow improvements
  • Ensure that proposed solutions work as desired through system analysis
  • Review Encompass release notes and work with department heads to make any needed system or process-flow changes
  • Manage Encompass enhancements through testing of new functionality, deployment to production environment, and communication to end users
  • Ensure effective change management and document configuration
  • Assist department heads with maintaining updated training modules

What you need to succeed:

  • Minimum 2 to 5 Years Encompass Administration experience
  • Strong understanding of the loan origination life cycle
  • Some experience with Visual Basic .NET for coding business rules and custom forms
  • Proficiency with Microsoft Outlook, Word, and Excel
  • Self-motivated and able to work independently
  • Excellent written and oral communication skills
  • Positive attitude and passion for efficiency


Preferred Qualifications:

  • Encompass Administrator Certification
  • Advanced degree in a computer related field


About the Company

Direct Mortgage Loans is a licensed, direct lender committed to outstanding mortgage solutions and building lifelong relationships. Our success has been rooted in our focus of innovation and customer experience. We pride ourselves on having fostered amazing company culture through teamwork, professional development, and relentless support at all levels. Our accolades include being a National Mortgage News 2019 Best Mortgage Company to Work For, a four-time Baltimore Sun Top Workplace winner, and an Ellie Mae Hall of Fame Winner for Compliance Automation.

Apply for position now