Director of Mortgage Technology


At DML, Innovation is part of our Mission. We are looking to expand our Encompass Hall of Fame award winning Technology team. This role is responsible for overseeing all aspects of the company’s technology solutions and team. This role will oversee a team with the responsibility for strategy, development and application of our mortgage technology solutions. This position requires in-depth knowledge of the loan origination workflow, and the operational roles in that workflow. If you’re a highly skilled critical thinker, who enjoys working in a fast-paced work environment with an emphasis on teamwork and mutual support, we’d love to hear from you. 


Essential Duties and Responsibilities

·       Administering the company’s Loan Origination System (Encompass), and other core company systems Work closely with our leadership team, department heads and end users to develop product strategies and roadmap

·       Optimize company systems and workflow to maximize efficiency and end user experience

·       Perform market research and discovery of new and better mortgage technology and tools

·       Work closely with management to optimize our Encompass system and to best support end users.

·       Facilitate company training of current tech systems

·       Maintain users, roles, profiles, security settings, and loan setup settings

·       Create and maintain business rules, including advanced coding as necessary

·       Employ problem solving abilities to understand, interpret, troubleshoot and resolve issues relating to system functionality

·       Manage vendor partner relationships

·       Provide recommendations for process-flow improvements

·       Ensure that proposed solutions work as desired through system analysis

·       Review Encompass and other system release notes and work with department heads to make any needed system or process-flow changes

·       Manage Encompass enhancements through testing of new functionality, deployment to production environment, and communication to end users

·       Assist department heads with maintaining updated training modules


People Management

Manages a team of at least two full time employees


What you need to succeed:

·       Minimum 3 years Encompass administration experience

·       Min 1-year project management experience

·       Proficiency with Microsoft Outlook, Word, and Excel

·       Self-motivated and able to work independently

·       Excellent written and oral communication skills

·       Positive attitude and passion for efficiency


Preferred Qualifications:

·       Encompass Administrator Certification

·       Advanced degree in a computer related field

·       Additional experience preferred but not required; Visual Basic .NET, Sale Force Jungo, Simple Nexus, Motivity


About the Company

Direct Mortgage Loans is a licensed, direct lender committed to outstanding mortgage solutions and building lifelong relationships. Our success has been rooted in our focus of innovation and customer experience. We pride ourselves on having fostered amazing company culture through teamwork, professional development, and relentless support at all levels. Our accolades include being a National Mortgage News 2019 Best Mortgage Company to Work For, a four-time Baltimore Sun Top Workplace winner, and an Ellie Mae Hall of Fame Winner for Compliance Automation.

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