The Store Manager is responsible for the complete management of day-to-day operations in the store.
Ensure that the store is staffed optimally while adhering to hours budget.
Meet and exceed store targets as set out by Operations.
Recruit strong candidates with excellent interpersonal, communication and customer service skills to ensure that sales skills can be developed to the required standard within a fast moving environment.
Ensure all staff are trained in customer service, product knowledge any other areas as required on a weekly basis. Ensure Myagi training system is utilised effectively.
Manage all cash, stock and financial administration
Overall responsibility for accurate management of TMS system and SAP/Stock Management system
Demonstrate and deliver excellent standards of customer service.
Liaise with buyers and warehouse to ensure that correct and optimum levels of stock are in-store merchandised effectively.
Responsible for the stock management.
Develop staff to the standard required by Elverys in the areas of customer service, product knowledge, attendance punctuality and overall work performance through regular monitoring, feedback and training.
Utilise the shop layout guide in store and window planograms to ensure excellent standards throughout the store consistently
Lead by example with regard to the stringent security requirements of Elverys Sports. Be security conscious within the store and stock rooms – monitor potential shoplifters and follow security guidelines to deter pilferage and protect stock. Ensure all staff are fully trained and are clear about their responsibility to be security conscious at all times.
Responsible for overall Health Safety in store and ensuring that all staff in store are fully trained and following company policies and procedures with regard to Health Safety.
Develop additional non direct business by keeping abreast of external environment factors.
Effective management of wage costs and other store costs.
From time to time you may be required to work in other stores, you will be expected to be available to do so as necessary.
Deliver excellent store standards consistently in line with Operations audit requirements.
Key holder and main call out person in the event of alarm activation
Any other activities as required in order to ensure the successful operation of the store
Qualifications, skills and experience:
4/5 years retail management experience
Excellent interpersonal and communication skills.
Proficient computer skills; particularly excel, word and email.
Strong product knowledge and commitment to customer service with an ability to pass this onto others.
Excellent people management and leadership skills
Proven ability to develop people and get the most out of their abilities
3rd Level Business Qualification beneficial but not essential