Systems Architect

Research & Development

Boston, MA

Escher Group

Escher is transforming postal and courier operations worldwide, enabling posts to engage today’s digitally savvy customers across all points of engagement. With Escher’s unique, purpose-built customer engagement platform, posts drive superior customer experience, with greater speed and better economics. Learn more at

Role overview

We are currently recruiting a Systems Architect who will be responsible for reviewing business requirements, leading architectural designs, defining implementation approach and guiding Developers, Q.A., Business Analysts, Project Managers and other team members to ensure sustainable solutions are provided with cross-platform compatibility.

Duties and Responsibilities

Communication/Team Work Attributes

  • Ability to read communication styles of customers, project team and contractors who come from a broad spectrum of disciplines and tailor communication to fit.
  • Ability to facilitate relations between business groups and technology teams.
  • Candidates must possess the exceptional interpersonal skills to communicate effectively with internal and external resources, clients and third parties at all levels from individual team members to executives.
  • Candidates can be relied upon to manage key relationships with internal and external resources, clients and third parties.
  • Ability to work both independently and in a team orientated, collaborative environment.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment and excels at communicating shifts in prioritization.
  • Ability to adapt to shifting business priorities, demands and timelines through analytical and problem-solving capabilities.
  • Ability and willingness to travel to customers within your region and occasionally worldwide.

Core Functions

  • Maintain a detailed knowledge of the customer environment, including the Escher core products in use, any custom elements and connected systems, to be able to evaluate the impact of change and other new requirements.
  • Develop a detailed knowledge of the Escher core product set and identify opportunities for further use of the product within the existing customer base.
  • Ability to take all perspectives and risk mitigation into account for a given project.
  • Design and execute the overall solution for the assigned projects and ensure quality of solution architecture.
  • Work closely with Escher core product Software Architects to ensure the solution follows best practices and tenants established for the technology platforms involved and each solution is achieved as designed.
  • Work to ensure that client business application technology strategies are defined and fit into the overall framework of the application and enterprise architecture.
  • Work with client Business Teams, Product Owners and Architects to review business drivers, needs and strategies and understand implications to the application architecture.
  • Review and approve system and interface designs of overall solutions and provide guidance on alternative solutions as needed.
  • Provide input to the creation of project initiation documents including objectives, scope, technology approach and supplier selection when needed.
  • Establish criteria and perform application technology evaluations, including analysis and proof of concept along with supporting analysis and documentation.
  • Work to define clear boundaries between core and any custom functionality to maximize effective use of our product and technologies.
  • Proactively work with Escher R&D to seek out new technologies to feed into the Technology Roadmap.
  • Educate the services and product leadership team on customer trends and provide insights.
  • Work with Bid Management and Sales Engineering roles to support the response to requests for solutions from new customers.


  • A Bachelor’s Degree or higher in Computer Science or related discipline
  • Minimum 8 years of experience in software development with progression to Senior Developer/Architect.
  • 2-3 years' experience working in a similar role as a Systems Architect.
  • Experience with public cloud environment such as Azure, AWS, or Google.
  • Ability to travel 25%


Why Join Escher?

Do you want to join a team that is enhancing the customer experience for over 1 billion people and digitally transforming postal operations on a global scale? Our customers are among the largest postal operators and couriers on the planet and our purpose built-customer engagement platform is helping them to profitably engage customers anywhere, anytime.

At Escher, you’ll be part of a global team with employees on four continents supporting customers from across 35 countries. Here, people truly are our greatest strength, and we mean it. At Escher, you’ll have the support of an experienced leadership team and a group of dedicated employees that have been helping postal operators redefine customer engagement for over 25 years.

What We Have to Offer

Escher offers a competitive compensation package, health benefits and training allowance. Most importantly, a career at Escher is one that is both rich and rewarding with many opportunities and room for growth. This is truly a unique opportunity to be part of an exceptional team, helping to transform some of the biggest organizations in the world, and influencing the future of postal operations. If you’re up for the challenge, we want to hear from you!

Apply for position now

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