Job Title: Senior Project Manager
Department: Project Management
Reports To: Project Director
Experience: 5+ years
The Fishawack Senior Project Manager (SPM) is responsible for supporting account team(s) to deliver projects for assigned accounts through proactive project management. Projects should be delivered to budget, schedule, agreed specification, meeting Fishawack KPIs whilst achieving client objectives and surpassing their expectations.
The primary responsibility of a Senior Project Manager is, whilst working with a high degree of self-sufficiency on more complex projects, to manage all aspects of assigned accounts from a project management and financial perspective ensuring successful planning, management, execution and outcome. The range of tasks which a senior project manager may be asked to do includes but is not limited to budget development and reconciliation, updating eSource, timeline development, providing financial information, invoicing, tracking and phasing projects, traffic management, updating status sheets, participating and where necessary, leading client status calls.
As part of this role, the Senior Project Manager should be able to independently manage projects and accounts while further developing their experience by working on complex projects and accounts across different pharmaceutical companies.
The Senior Project Manager role is client facing and serves as a contact for clients and other agencies, including logistics agencies, audiovisual technicians, etc. The Senior Project Manager actively drives timelines and acts as an internal information hub for the account. They should lead internal status meetings and client status calls and regularly communicate with and update other team members whilst flagging any concerns in a timely manner.
Senior Project Managers should communicate confidently on core tasks, have strong financial management skills and a comprehensive understanding of project management processes and eSource functionality. Commensurate with their experience, they may mentor project coordinators or project managers, but this is not a prerequisite.
They should be able to demonstrate effective working relationships with Client Service and Editorial leads and, if required, shared services to meet team objectives and support the team by liaising with internal stakeholders to prioritize workload, participating in team meetings and brainstorms, providing project feedback and input into action plans as required. Senior Project Managers may also be required to provide support for new business proposals.
Achievement of chargeable hours target is a standard Fishawack requirement.
RESPONSIBILITY PERFORMANCE MEASUREMENT
Develop assigned-project timelines and manage project deliverables and status to approved specifications and budget with clients, other agencies and internal personnel. Demonstrated the ability to maintain accurate timelines with key milestones and regularly communicate deliverables to external clients, other agencies and internal team. Demonstrate clear understanding and utilization of internal and external project status reports.
Actively manage account finances to achieve Fishawack KPIs and proactively discuss any corrective course of action with client and internal team Fishawack KPIs, accuracy of financial reporting, proactive corrective action taken, client feedback on financial management of account
Ensure all project finances are tracked and accurately reported in eSource All financial data are reported into eSource in a clear, accurate and timely manner
Where possible generate opportunities with existing and new accounts. Continually relay potential opportunities to wider account team
CORE COMPETENCIES FOR THIS POSITION
(The behaviors, skills and practices required to accomplish the objectives of this position and in the daily conduct of business.)
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together and demonstrate a clear ability to guide other team members.
• Working with people
Relates well to all kinds of people inside and outside the organization; builds rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably.
• Understands key financial data and how KPIs are interlinked, proactively manages finances to get the best result for Fishawack and for clients
• Organization skills
Can marshal resources (people, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
• Problem Solving / Time Management
Uses time effectively and efficiently, solving difficult problems with effective solutions; concentrates their efforts on more important priorities; looks beyond the obvious and doesn’t stop at first answers; attends to a broad range of activities; gets more done in less time than others.
• Written Communications
Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
CORE COMPETENCIES FOR ALL FISHAWACK POSITIONS
• Client Focus
Is dedicated to meeting and exceeding the expectations and requirements of clients; gets first-hand client information and uses it for improvements in services; acts with clients in mind; establishes and maintains effective relationships with clients and gains their trust and respect.
• Functional/Technical Skills
Has the functional and technical knowledge, skills, and creativity to do the job at an extremely high level of accomplishment.
• Ethics / Values / Integrity / Trust
Adheres to an appropriate and effective set of core values and beliefs; acts in line with those values; acts in a direct and truthful way; can present the truth in an appropriate and helpful manner; admits mistakes; doesn’t misrepresent themselves for personal gain.
• Other agencies
INTERACTIONS ( INTERNAL)
• Project Team
• Publications Team
• Editorial Team
• Shared services
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and ability required.)
Education Bachelor degree in marketing or related field required. MBA or advanced degree a plus.
Minimum 5 years in project management within a medical communications agency.
Microsoft Office suite
Exceptional communication skills both written and verbal, financial acumen, planning and organization, proactivity