Customer Success Manager

Canada - Remote or Montreal

Full Time


Due to the rapid growth of Flipdish, we are looking to hire a Customer Success Associate to join our growing North American Customer Success team. Flipdish is one of the fastest growing B2B SaaS companies, with headquarters in Dublin and offices in New York, Austin, London, Berlin and Barcelona. At Flipdish we provide cutting-edge technology to restaurants and the hospitality industry, giving them the tools to survive and thrive in a digital world.  


Founded in 2015, Flipdish is a multinational e-commerce company that offers a suite of digital ordering and marketing services to simplify the process of running an online store for restaurants, without having to list on food delivery marketplaces. We work with leading food brands globally and make a meaningful difference to their business. Flipdish employs over 150 staff, has customers in over 15 countries and is on track to double in size in the next year.


Flipdish Mission Statement: “To be the market leader for white-label online ordering globally, with a focus on customer and employee success.”


Profile:

The successful candidate for this role will be a high-achiever with customer success or account management experience. Flexibility in being able to adapt to changing priorities and excellent communication skills, both internally with the Team and other Departments and externally with our clients, are essential. There are excellent opportunities for growth within the company and success will only be limited by the ability of the candidate.

 

About This Role:

  • Engage strategically to ensure our customers are getting maximum value from Flipdish
  • Management of accounts and develop lasting relationships with customers
  • Identify and investigate growth opportunities for the business to action
  • Expand our revenue potential in accounts, increase renewal rates and reduce churn
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Align with the Customer Success Team and Management Team around key metrics and objectives
  • Interpret and take action on “at risk” customers
  • Develop and execute retention strategies as part of the customer success plan for accounts


The Ideal Candidate:

  • A thorough knowledge of the product that Flipdish are offering
  • Experience managing Customer Success or Account Management teams
  • Strong empathy for customers and a passion for revenue and growth
  • Interested in working in a dynamic high growth start up
  • Strategic thinker with the ability to see the "bigger picture" and plan for current and future needs
  • Must be results focused with a can-do-attitude



Incentives:

  • Attractive base salary
  • Equity/Shares
  • Healthcare/401k
  • Unparalleled opportunity to grow and advance within the company
  • Annual Leave
  • Flexible working
  • Employee referral program
  • Collaborative work environment with a dynamic and multicultural team

Apply for position now