Customer Success Manager


Flipdish is one of the fastest growing startups in Europe. At Flipdish we build customised food ordering websites and apps that increase online sales for food businesses. Founded in 2015, Flipdish enables restaurants to directly accept online orders and manage their online presence and operations, without having to list on aggregator platforms. Some of our customers include Centra, Mao At Home, Bombay Pantry, Chopped, and Base Wood Fired Pizza. Flipdish is now installed in over 10 countries and is expanding rapidly.


Flipdish Mission Statement: “To be the market leader for white-label online ordering globally, with a focus on customer and employee success.”


 

About This Role:


  • You are dedicated to proactively helping our customers succeed online through the Flipdish platform 
  • Build meaningful relationships with Flipdish customers through engaging emails and phone calls
  • Manage key metrics that feed into team based goals around retention, growth, and advocacy
  • Partner with customers to develop meaningful success plans that feed their long term goals. This may include webinars, customer email nurture campaigns and other knowledge materials to help our customers succeed online 
  • Work with internal teams like customer support and menu to provide a seamless and positive experience for customers 


The Ideal Candidate will have:


  • Familiarity or awareness of the Flipdish product 
  • At least two years of experience in Customer Success, account management, or customer service
  • Two years experience in SaaS
  • Must be results focused with a can-do-attitude
  • Excellent verbal and written communication skills - you will be talking to our customers after all! 
  • Desire to work in a high growth, dynamic startup environment. Your progression is limited only by your own abilities 


Incentives:

  • Attractive base salary (DOE) & commission OTE
  • Equity/Shares
  • Unparalleled opportunity to grow and advance within the company
  • 23 days holidays
  • Flexible working
  • Bike to work
  • Taxsaver Scheme
  • Employee referral programme
  • Access to a PRSA
  • Collaborative work environment with a dynamic and multicultural team
  • Team-building activities and social events

Apply for position now