Client Activation Executive - UK
Due to the continued growth of Flipdish, we are looking to hire a Client Activation Executive as part of our UK expansion. This hire will join the UK team taking responsibility for getting our customers up and running as quickly as possible.
Our Customers success is so important to us here at Flipdish that it is even part of our mission statement:
“To be the market leader for white-label online ordering globally, with a focus on customer and employee success.”
What we need from you
- Manage the onboarding and activation of Flipdish clients
- Work with clients and internal teams like sales, operations, and menu to provide a seamless and positive onboarding experience for customers
- Ensure all client information is accurately captured within CRM systems
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Manage key metrics that feed into team based goals around customer retention, growth, and advocacy
- We want you to bring new ideas and knowledge to Flipdish as that will help our customers and Flipdish succeed
The Ideal candidate will likely have:
- Meticulous attention to detail
- Evidence of working in a client activation, account management, or customer service environment
- A passion for technology and food industry
- Results focused with a can-do-attitude
- Excellent verbal and written communication skills - you will be talking to our customers after all!
- Desire to work in a high growth, dynamic startup environment. Your progression is limited only by your own abilities
It’s a bonus if you have:
- Knowledge of the products that Flipdish offer
- An understanding of coding/how websites are built
- Worked in a rapidly growing businessExperience in SaaS is a huge plus!
What's in it for you
- Attractive base salary
- Unparalleled opportunity to grow and advance within the company
- 23 Days Annual Leave
- Flexible working with an office in Central London
- Employee referral program
- Collaborative work environment with a dynamic and multicultural team
Flipdish is one of the fastest growing B2B SaaS companies, with headquarters in Dublin and offices in New York, Austin, London, Berlin and Barcelona. At Flipdish we provide cutting-edge technology to restaurants and the hospitality industry, giving them the tools to survive and thrive in a digital world.
Founded in 2015, Flipdish is a multinational e-commerce company that offers a suite of digital ordering and marketing services to simplify the process of running an online store for restaurants, without having to list on food delivery marketplaces. We work with leading food brands globally and make a meaningful difference to their business. Flipdish employs over 150 staff, has customers in over 15 countries and is on track to double in size in the next year.
What happens next
We are moving fast with our recruitment processes. Your application will be reviewed inside 48hours and if there is a possible good fit, our talent team will be in touch to get to know you better and explain next steps.