Customer Success Manager - UK
Customer success is so important to us here at Flipdish that it’s front and center in our mission statement:
“To be the market leader for white-label online ordering globally, with a focus on customer and employee success.”
The Flipdish UK continues to grow at an incredible rate. We’re expanding our small, high performing Success team and are looking for an experienced Customer Success Manager.
You’ll be contributing directly to Flipdish’s success by retaining and growing some of our most valuable and well-known clients - as part of a newly established team based primarily in London, although we are flexible on your location and currently working remotely. You will also collaborate regularly with our global Success team to make sure we are always doing the best we can.
What we need from you
- Ensure our customers are getting maximum value from their partnership with Flipdish
- Look after a client book of around 250 accounts
- Expand our revenue potential in accounts, increase renewal rates and reduce churn
- Influence future lifetime value through higher product adoption, integration of our solution, improving customer satisfaction and overall health scores
- Align with the Customer Success Team and Management Team around key metrics and objectives
- Interpret and drive action on “at-risk” customers
You must have:
- Extensive experience in looking after a range of challenging accounts/customers
- Strong empathy for customers
- Proven track record in positively influencing revenue growth and retention.
- The ability to look at longer-term plans and set the direction for clients.
- Experience using data to make decisions
- Consistent record of smashing targets and goals
- A result focus with a can-do-attitude
- An open, honest, and collaborative working style
It’s a bonus if you have:
- Knowledge of the products that Flipdish offer
- Worked in a rapidly growing business
What's in it for you
- Attractive base salary
- Unparalleled opportunity to grow and advance within the company
- 23 days annual leave
- Flexible working with an office in Central London
- Employee referral program
- Collaborative work environment with a dynamic and multicultural team
Flipdish is one of the fastest-growing B2B SaaS companies, with headquarters in Dublin and offices in New York, Austin, London, Berlin, and Barcelona. At Flipdish we provide cutting-edge technology to restaurants and the hospitality industry, giving them the tools to survive and thrive in a digital world.
Founded in 2015, Flipdish is a multinational e-commerce company that offers a suite of digital ordering and marketing services to simplify the process of running an online store for restaurants, without having to list on food delivery marketplaces. We work with leading food brands globally and make a meaningful difference to their business. Flipdish employs over 150 staff, has customers in over 15 countries, and is on track to double in size in the next year.
What happens next
We are moving fast with our recruitment processes. Your application will be reviewed within 48 hours and if there is a possible good fit, our talent team will be in touch to get to know you better and explain the next steps.