Application Support Engineer - App Support Team


Flipdish builds consumer mobile applications for thousands of restaurants, used by their millions of customers. The application they use to order their favourite food is a direct interface between the end customer and our clients’ brand. It’s arguably the most critical touchpoint for any modern business, and we need you to help take that essential interaction to the next level. 


You’ll join us in an incredibly exciting phase of transition and growth, as we rapidly expand our development and product teams in Dublin and across the globe. 


You won’t be told what to deliver. You’ll be shown the problems and opportunities, given access to people you need to talk to, and given the tools you need in order to lead your team to success. 


Role


Due to our continued growth, Flipdish is seeking an experienced Applications Support Engineer for the Application Support Team. The team is responsible for supporting and triaging requests from our internal and external teams and is critical for our restaurant-owning customers, who typically use different technologies to run their business.


This person will be offered the opportunity to help grow the day to day working of the team using past experiences to help improve our range of products across the Flipdish ecosystem. You will collaborate with an empowered engineering team, and be responsible for delivering world class support to our Engineering teams and our customers.


The successful candidate for this role will be looking for an exciting new challenge in a hyper-growth environment. You should have a passion for technology and team collaboration, and be willing to take on new challenges and input to the company’s growth.



What You'll Do


  • Troubleshoot & resolve internal & external issues or escalate them to the correct team to be resolved in a timely manner
  • Work closely with developers and QA to upskill on resolving issues.
  • Providing feedback to customer support and sales teams on issue resolutions.
  • Provide data on the types of issues being logged and look to propose areas that can be improved on or tooling that could potentially be built to cut down on the number of issues being raised.
  • Integrate closely with other teams to gather information on their workflows and see if there are any ways of improving from a support perspective which will lead to a decrease in issues overall.”being proactive not reactive”
  • Constantly look to improve on the overall process and work with internal teams to see how they can be supported in the best way we can. 


Candidate Profile


You are


  • Reasoned. You can make a decision and defend it confidently, based on a thorough understanding of business and product development and process
  • Energised but calm in dynamic situations
  • Disciplined and determined, and motivated by team success
  • Friendly, empathetic, and considerate



About You


  • Ability to work with different teams, prioritise tasks and manage time efficiently
  • Natural inclination to continually improve our technical footprint 
  • Strong experience in supporting Engineering teams
  • Previous hands on experience working with customer facing teams 
  • Experience working with technology delivering “best in class” products 
  • A deep understanding of software and support workflows 
  • Focus on quality, while increasing efficiency, delivering value, while reducing waste
  • You have a proven history of building close working relationships with your stakeholders and creating technical solutions to be proud of 
  • Excellent verbal and written communication skills
  • Strong level of ownership, autonomy with a focus on delivering impactful results.



Desirable


  • Strong desire of success and support the company to deliver on our goals 
  • Experience of SQL, Zendesk, JIRA, Datadog, Rapid7 products
  • Experience of C# or similar
  • Experience of Mobile Apps
  • Experience with working with technical teams and supporting customer facing success teams 



Benefits


  • Uncapped commission
  • Healthcare / 401k contribution
  • Equity/Shares
  • Employee referral program
  • A collaborative work environment with a dynamic and multicultural team
  • Team-building activities and social events
  • Unparalleled opportunity to grow and advance within the company



We also have


  • Access to training and certification
  • Collaborative work environment with a dynamic and diverse team — and we do actually mean this and invest in it
  • Team-building activities and social events
  • Unparalleled opportunity to grow and advance within the company



We are primarily located in Ireland, but we are a remote team and we will consider highly-qualified applicants from other nearby locations.


We are a diverse bunch of people and we want to continue to attract and retain a diverse range of folks into our organization.


Please note that for this role we only accept applications from candidates directly. No recruitment agency assistance is needed.


About Flipdish


Flipdish is a hyper growth technology company (3rd in the 2020 Deloitte Fast 50) who puts hospitality brands of all sizes in control of their business growth with a digital ordering and marketing system that builds brands, grows profits and turns customers into regulars.


With a branded website, app or self-service kiosk, powered by Flipdish’s world-class technology, hospitality brands can directly accept digital orders without having to list on aggregator platforms, at a lower cost and with more control over the customer experience.


Started in 2015 by technology entrepreneurs James and Conor McCarthy, Flipdish is headquartered in Dublin with a team of 150+ Digital Food retailing enthusiasts, 3000 active clients across 12 countries with teams in Ireland, UK, Spain, France, Germany and the US.


Flipdish Mission Statement: “To provide food businesses with the best-in-class tools and support they need to win.”


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