UX Researcher


Design at Flipdish is at the very heart of why we exist. The company was born to provide a superior user experience compared to similar providers and has been central to what we offer our customers ever since.


We build whitelabel software for the restaurant industry, across mobile, web and kiosk. That means our customers rely on us to make sure that the experience their customers have lives up to the high expectations of the most brand-conscious global brands.


Due to our rapid, continued growth, we're now significantly expanding our Product and Design team to bring Flipdish to the next level.



What You’ll Do


  • Working closely with the product teams and customers, you’ll help to identify meaningful research questions based on user/customer needs, competitor analysis and product feature evolution keeping business goals in mind
  • Build strong stakeholder relationships and conduct regular user interviews, workshops, surveys, card sorting, usability tests and heuristic analysis
  • Present data driven recommendations based on the analysis of your research
  • Help to define and shape our UX research strategy
  • Share your knowledge of research methods with other team members
  • Be an advocate for data-driven design decisions across all products
  • Help Flipdish become the global leader in digital food ordering



Candidate Profile


About You


  • You've got 3+ years experience in conducting and analysing UX research and are comfortable working in a fast paced environment
  • You have a broad toolset of research techniques
  • You can demonstrate your previous experience and process with a comprehensive portfolio of work
  • You’re a good listener, naturally curious, empathic and are not afraid to ask questions
  • You have excellent communication skills and are comfortable and confident presenting research findings both internally and to customers
  • You have good experience with industry tools e.g. Google Analytics, Smartlook, UXCam, Hotjar, UsabilityHub, UserTesting.com etc.
  • Ideally you’ll have experience with B2C & B2B products
  • Ideally you’ll have a background in cognitive / information science, HCI, psychology or similar



Benefits


  • Equity/Shares
  • Competitive salary (DOE)
  • 23 days holidays
  • Flexible working hours
  • Remote working
  • Bike to work
  • Taxsaver Scheme
  • Employee referral programme
  • Access to a PRSA



We also have


  • Access to training and certification
  • Collaborative work environment with a dynamic and diverse team — and we do actually mean this and invest in it
  • Team-building activities and social events
  • Unparalleled opportunity to grow and advance within the company



We are primarily located in Ireland, but we are a remote team and we will consider highly-qualified applicants from other nearby locations.


We are a diverse bunch of people and we want to continue to attract and retain a diverse range of folks into our organization.


Please note that for this role we only accept applications from candidates directly. No recruitment agency assistance is needed.


About Flipdish


Flipdish is a hyper growth technology company (3rd in the 2020 Deloitte Fast 50) who puts hospitality brands of all sizes in control of their business growth with a digital ordering and marketing system that builds brands, grows profits and turns customers into regulars.


With a branded website, app or self-service kiosk, powered by Flipdish’s world-class technology, hospitality brands can directly accept digital orders without having to list on aggregator platforms, at a lower cost and with more control over the customer experience.


Started in 2015 by technology entrepreneurs James and Conor McCarthy, Flipdish is headquartered in Dublin with a team of 150+ Digital Food retailing enthusiasts, 3000 active clients across 12 countries with teams in Ireland, UK, Spain, France, Germany and the US.


Flipdish Mission Statement: “To provide food businesses with the best-in-class tools and support they need to win.”


 

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