Support Virtual Lab Manager

HAPPILABS

At HappiLabs, our mission is to improve the happiness of scientists and the quality of their research. By helping scientists do their job, we are helping all the people on the planet who benefit from the inventions, creations, and knowledge that scientists create.

ROLE DESCRIPTION

In the Support Virtual Lab Manager role you’ll act as an outsourced purchasing department (think a “personal shopper”) for biotech companies and scientific research labs. Though we are “virtual” to our customers, the majority of our team works out of the Chicago office at least 2 days a week. 

RESPONSIBILITIES

• Track, process, and manage orders for customers

• Communicate with suppliers (sales reps, technical help & customer service) to obtain pricing, technical information and retrieve order updates 

• Proactively solve logistics and supply chain issues on behalf of customers

• Organize basic accounting details on behalf of your books of labs, e.g. purchase orders and invoices reporting progress

• Present at team meetings

• Utilize proprietary and off-the-shelf software to manage your book of labs 

  
  

PREFERRED EXPERIENCE

A strong candidate will have two or more of the following experiences, but we encourage you to apply regardless of qualifications:

• Lab Technician or Research Associate,

• Purchaser in a scientific or academic setting,

• Logistics experience, or

• Customer service experience. 

• Bachelor’s degree

DESIRED SKILLS AND TRAITS

HappiLabs understands each person is a unique individual, we’ve found the most successful candidates possess the following skills and traits: 

• Tech savvy: familiar using Apple macOS and Google Workspace (Docs, Sheets, Forms)

• Proactive: ready to help without being asked, constantly thinking 2 steps ahead

• Adaptive: possessing mental flexibility to evolve as needs change

• Passionate about science: with a desire to make a difference in the world!

• Confident: especially on on the phone with customers and suppliers

• Long-term commitment: looking to help a small company grow into a large one

• Lastly, friendly, responsive, innovative, and tough are key traits for the role!

COMPENSATION

• Full-time salaried $45K to $55K, depending on experience

• Medical, Dental and Vision & 401(K) Plan

• Remote work may be available, please inquire

• 20 days of paid days off