Customer Care Representative

Who we are:

We are a medical device company that specializes in creating advanced neurorehabilitation devices. Our technology helps patients incredibly dramatically increase motor function and allows clinicians to provide more valuable care. In short, we help patients walk again.

Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual set goals. Join us and experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers.

Responsibilities

-Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.

-Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.

-Provide customers with status reports on shipments, and help to package and ship products as needed.

-Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrollment.

-Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.

Requirements

-High school diploma; MBA/BS/BA in customer service or in a relevant field is preferred.

-Previous customer service experience

-Keen attention to detail

-Strong communication and interpersonal skills

-Ability to resolve conflict and de-escalate tense situations

Job type

Full-time and Part-time positions available

30hrs/Weekly

Compensation

$32 per hour