Assistant Manager

Swords, Co. Dublin, Ireland Full Time

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Job Scope:


The Assistant Manager is responsible for assisting in the operations and sales performance of our stores and deputising for the Store Manager.


Key Responsibilities:


  • Deputise for the Store Manager as required.
  • Support the day-to-day operations in the store, including sales, staff, customer experience, security, health & safety, stock and resources management.
  • Meet and exceed store targets and Key Performance Indicators (KPIs).
  • Assist in managing cash, wage costs, budgets and systems administration as required (TMS, SAP, etc)
  • Utilise the shop layout guides and window planograms to ensure excellent visual merchandising standards
  • Recruit, train, coach and manage staff in line with company policies, ensuring fairness and consistency to all.
  • Absence management including back to work interviews
  • Take responsibility for specific areas of activity as assigned by the Store Manager
  • Ensure all staff are assigned to key service areas and have sufficient tasks to perform each day
  • Be security conscious within the store and stock rooms – monitor potential shoplifters and follow security guidelines to deter pilferage and protect stock. 
  • Be conscious of Health & Safety in store. Ensure all staff are fully trained and following company policies and procedures with regard to Health & Safety
  • Deliver excellent store standards consistently in line with business audit requirements
  • Key holder and call out person in the event of alarm activation
  • Provide cover for other stores as required.
  • Any other activities as required in order to ensure the successful operation of the store


 


Qualifications, skills and experience:


  • 2/3 years retail management experience (dependent on store grade)
  • Excellent interpersonal, communication, people management and leadership skills.
  • Passionate about the delivery of an excellent customer experience with an understanding of how this drives sales and affects the bottom line
  • Proficient IT knowledge including Excel, Email, SAP.
  • Strong product knowledge and commitment to customer service with an ability to lead and inspire others.
  • 3 Level Business/Retail Management Qualification beneficial but not essential


 


 


Note: This job description is not a static document and doesn’t propose to cover every aspect of this role. Duties and responsibilities of this role may

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