Service Support Officer
We would like to invite applications for the following, 25 hour per week permanent contract role.
Service Support Officer - Cavan
Overall Purpose of Job
To provide day to day support to the Resource and Outreach Centre Service Coordinator in the development, operation and expansion of person centred services in Cavan, in line with the IWA standards for Resource and Outreach Services. The person will work with the Service Coordinator and staff to achieve service goals as well as actively delivering of a range of capacity building/social and independent living skills programmes. The person will also support and assist with fundraising activities. For success in the above post there are several key relationships which must be fostered and developed. Within IWA those will be association staff, the Service Coordinator and those involved in the provision of the services, as well as direct contact with IWA members and service users. Externally it will involve liaison with the staff of the relevant voluntary and statutory organisations in the area.
Training, Experience and Qualifications
Qualification at Level 6 or higher such as QQI Supervisory Management Skills; BA in Social Care or equivalent (Occupational Therapist / Community Work / General Management) is essential
At least 1 year of previous experience in the areas of training or facilitation is required
Knowledge and Skills
The ability to make operational decisions and possess good problem-solving skills is essential
Excellent computer and administration skills (Microsoft Office & Database Mgmt) are essential
An awareness and understanding of the needs of people with physical and sensory disabilities or a marginalised group is desirable
Experience of working with people with disabilities is desirable
Leadership experience is desirable
Experience of Quality systems and maintenance of same an advantage
A full driving license.
The ability to work as part of a team and on own initiative
An ability to build strong relationships at all levels
Strong customer service focus
Communicating and Influencing
Motivating and Empowering
Planning and Organising
Quality and Customer Focus
Critical Analysis and Decision Making
Remuneration & Benefits
Salary between €26,752 and €43,891 (DOE)
Access to the Defined Contribution Pension Scheme if the role is made permanent.
Excellent working conditions
Training & development opportunities
25 days annual leave
Employee Assistance Programme
The closing date of applications is Thursday 6th August 2020.
IWA IS AN EQUAL OPPORTUNITIES EMPLOYER