We would like to invite applications for the following, 25 hour per week permanent contract role.


Service Support Officer - Cavan

Overall Purpose of Job

To provide day to day support to the Resource and Outreach Centre Service Coordinator in the development, operation and expansion of person centred services in Cavan, in line with the IWA standards for Resource and Outreach Services. The person will work with the Service Coordinator and staff to achieve service goals as well as actively delivering of a range of capacity building/social and independent living skills programmes. The person will also support and assist with fundraising activities. For success in the above post there are several key relationships which must be fostered and developed. Within IWA those will be association staff, the Service Coordinator and those involved in the provision of the services, as well as direct contact with IWA members and service users. Externally it will involve liaison with the staff of the relevant voluntary and statutory organisations in the area.

Training, Experience and Qualifications

Qualification at Level 6 or higher such as QQI Supervisory Management Skills; BA in Social Care or equivalent (Occupational Therapist / Community Work / General Management) is essential

At least 1 year of previous experience in the areas of training or facilitation is required

Knowledge and Skills

The ability to make operational decisions and possess good problem-solving skills is essential

Excellent computer and administration skills (Microsoft Office & Database Mgmt) are essential

An awareness and understanding of the needs of people with physical and sensory disabilities or a marginalised group is desirable

Experience of working with people with disabilities is desirable

Leadership experience is desirable

Experience of Quality systems and maintenance of same an advantage

A full driving license.


The ability to work as part of a team and on own initiative

Person-centred approach

An ability to build strong relationships at all levels

Strong customer service focus


Communicating and Influencing

Motivating and Empowering

Planning and Organising

Quality and Customer Focus

Critical Analysis and Decision Making

Remuneration & Benefits

Salary between €26,752 and €43,891 (DOE)

Access to the Defined Contribution Pension Scheme if the role is made permanent.

Excellent working conditions

Training & development opportunities

25 days annual leave

Employee Assistance Programme



The closing date of applications is Thursday 6th August 2020.


Apply for position now

Do you have at least one year's experience in training or facilitation?
Do you have a full drivers licence?

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