Maintenance Technician

Glasgow, United Kingdom Full Time

Salary: £18,000 - £20,000 per annum, plus benefits

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Salary: £18,000-£20,000 per annum, plus benefits

Start date: Immediate


The Globe and Franklin Point opened in September 2012, and are home to 276 students across the two buildings. Our residents are studying on a Kaplan International Pathways course at Glasgow International College (GIC), which prepares international students for entry into the University of Glasgow.


Main responsibilities and duties

Building management

  • To work as a member of the team, providing a front line response in both planned and reactive maintenance service in accordance with the Service Level Agreement of our stakeholders.
  • Issue and regulate stores and cleaning supplies and assist in maintaining correct stock levels.
  • Ensure that the working environment is maintained in accordance with the Service Level Agreement
  • Undertake duties involving movement of loads (e.g. bins/ white goods etc.)
  • Identify and resolve maintenance issues ensuring these are reported using the correct process
  • Be prepared to work as part of a rolling roster including weekends
  • Accurately complete timesheets on a daily basis
  • Assist with quarterly room inspections
  • Deal with any complaints that are received and escalate these immediately to the relevant manager
  • Assist with statutory testing including fire alarm testing, fire extinguisher, fire blanket and fire detector checks, water temperature monitoring, shower head cleaning and emergency lighting checks
  • Other duties as commensurate with the post


Health and Safety

  • Ensure all equipment is kept clean, well maintained and is a safe working order
  • Report any Health and Safety issues
  • Comply with the requirements of Kaplan residence’s and stakeholders operational procedures and policies including those relating to health and safety
  • Understand and observe Kaplan’s site rules at all times
  • Wear and maintain personal protective equipment (PPE) in accordance with company policy, COSHH and Risk Assessments
  • Comply with Kaplan Residence’s statutory fire and safety regulations and to promote good safety habits and methods of work among the workforce


Other tasks

  • Be aware of material expenditure and avoid unnecessary waste or loss
  • Be able to work within a set budget
  • Contribute to, when necessary inward visits from agents, partners and parents as appropriate
  • To ensure that a service level agreements with GIC are met and that any shortfalls are documented and reported to the Residence Manager


Candidate profile

The successful applicant will:

  • Have a passion for customer care and a sensitivity to international students’ needs
  • Have experience in a customer facing environment
  • Have recent experience of working in a maintenance or caretaking role
  • Have experience of working in an effective Health & Safety culture in line with legislation
  • Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required


Essential skills/ experience:

  • Have experience in customer service, hospitality or student service provision, ideally accommodation
  • Be able to work as part of a team, and work on own initiative
  • Budget awareness
  • Ability to prioritise workload and meet deadlines


Please apply with your CV and covering letter by Friday 13th July.

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