It’s Tuesday morning. Armed with a coffee, you log into Salesforce. First up are your calls to the Far East where it’s already late afternoon. There’s a legal executive in Malaysia who’s interested in the LLB in law and a Chinese teacher looking at the Bsc in Psychology to make a career change. Then later today, you’ll be talking to a Swiss student who wants to transfer from his current university. He wants to know if he’ll get any exemptions. You’ll also need to follow up with a nice Police Call Handler from Manchester who enquired last week, thinking of enrolling on the Bachelors in Criminology so she can advance her career in the force. Like many of our students before they enrol, she’s nervous about going back to study and needs a bit of reassurance and guidance.
Welcome to a day in the life of an Admissions Advisor at Kaplan Open Learning. Since 2007, we’ve been delivering University of Essex Online courses to students from all walks of life - from 18 years to 80 years and based in more than 40 countries. Our students complete their degrees through distance learning using our online resources, undertaking web-based tutorials and lectures on our learning management platform. We recently achieved 93% student satisfaction in the National Student Survey and we take pride in providing a first-class learning experience for our students. This pride starts from the first contact we make with our prospective students– which is where you, as an Admissions Advisor, come in.
As an Admissions Advisor, based at our offices in Leeds City centre, you’ll be helping prospective students to make the right choices about their education. You’ll provide information about what’s involved in studying towards a University of Essex Online course, answer questions on how to pay for a course as well as advising about the requirements for admission onto a programme. You’ll engage with customers about the benefits of the programmes and the kind of career opportunities that the programmes have opened up for past students. You’ll have to balance speed of response and getting through a high volume of enquiries with providing the right level of personal attention to each customer. And we promise that as you talk and type your way through the day, engaging with our diverse customer base, you won’t have time to check your watch.
Many of our team members join us from university and are looking to start their careers and channel their passion for education whilst gaining valuable commercial skills. The career paths from a role in Student Recruitment can be varied – from admissions to student support, compliance and even teaching. The things we are look for in our hires are:
- a Bachelor’s degree
- great communication skills
- a passion for education
- evidence of goal-oriented approach to work
- proven ability to work in a team
- ability to organise workload
- high attention to detail
- initiative and a solution-finding mind-set
If this sounds like the kind of job you'd enjoy, please apply with CV and covering letter. (We're one of those businesses who do read covering letters so please include one to ensure that your application is considered)