Location: Kaplan Living, UK

Reporting to: Residence Manager

Hours of Work: 37.5 Hours per week

Salary: £21,000 per annum (depending on experience)


Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.


The role of Deputy Manager is to assist the Residence Manager with the running of the residences, ensuring a first class residential and customer experience.


Main responsibilities and functions

  • To assist in the management of the property
  • To assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders
  • To ensure the property achieves the best possible occupancy and financial performance
  • Embrace the ‘more than just a room’ philosophy of Kaplan Living’ student welfare and support services.
  • Deputise for the Residence Manager in their absence


Duties required

Building management

  • Day to day responsibility for providing excellent customer service and student experience
  • Assist the Residence Manager to ensure the highest possible standards of student safety and welfare
  • Assist in recruitment and training of team members and assist in social activity preparation as required
  • Assist in the preparation of staff rotas
  • Respond to emergencies both during and out of working hours
  • Deputise for the Residence Manager in their absence
  • Carry out general reception duties including, but not limited to, mail handling, facilitating approved access for visitors and contractors, and general completion of administration
  • Assist in managing ‘check in’ and check out’ procedures ensuring efficiencies and room management procedures are adhered to
  • Take a lead role in the on-site management of maintenance (reactive, planned and cyclical) to ensure sector leading service levels
  • Take a lead role in managing the on-site housekeeping team
  • Carry out kitchen inspections, update records and take corrective action when needed.
  • Undertake regular inspections of rooms and common spaces, update records and take corrective actions when needed
  • Assist the Residence Manager with daily site standard audits
  • Be a Health & Safety Champion
  • Take a lead role in fire safety, weekly fire alarm tests and regular evacuation drills.
  • Issue and regulate stores and cleaning supplies and assist in maintaining correct stock levels


Financial

  • Work to agreed budgets
  • Assist in the management of payments and, when appropriate, rent debt and damage charges
  • Work with internal and external partners to improve services, value for money and profitability.


Marketing & promotion

  • Assist the Residence Manager to ensure that all information provided to customers on the residence, including social and academic support services is both accurate and updated regularly – to include printed collateral, web-based information and social networking sites.
  • Contribute to, when necessary inward visits from agents/ partners/ parents as appropriate
  • Marketing of the property to direct let customers where required
  • Marketing to existing customers to maximise repeat business when required
  • Assist in marketing and management of lettings including short-term contracts and summer lets when required


Service provision

  • To ensure that all service level agreements with all stakeholders are met and that any shortfalls are documented and reported to the Residence Manager


Compliance

  • To support colleagues at both KIC, KIE and KIP HQ with regards to requirements under immigration legislation and Right to Rent.
  • Assist to develop and maintain policies and procedures in accordance with legislation and ANUK Accreditation Scheme.
  • To contribute to the development of policies and procedures in accordance with necessary legislation, HMO compliance


General

  • Any other duties as required by the Residence Manager


To be considered for the role, you’ll need to demonstrate a passion for helping people, great intercultural awareness, strong IT skills and excellent oral and written communication skills. Experience of Health and Safety legislation would be ideal but we would also be open to training a candidate who can display high levels of common sense and a willingness to learn. Importantly, you’ll be full of positive energy which you use to lead and influence colleagues and students towards successful outcomes.


If you’d like to join our team and believe you have the qualities and experience that we are looking for, please apply with a CV and covering letter by 3rd May. We read all covering letters so please use it as an opportunity to highlight your suitability for and interest in the role.


This is a hands-on role. Our Kaplan Living management teams lead from the front and by example.


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