Location: Kaplan Living, Brighton UK

Reporting to: Deputy Manager 

Full time: 37.5 hours - (12h shift per night – 4on 4 off) 

Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

Duties required

Building management

·       To work as a member of the team, providing a front line response in both planned and reactive maintenance service in accordance with the Service Level Agreement with our stakeholders.

·       Issue and regulate stores and cleaning supplies and assist in maintaining correct stock levels.

·       Ensure that the working environment is maintained in accordance with the Service Level Agreement, including keeping the site clean by litter picking on a daily basis, supporting the cleaning staff with rubbish removal and, when required, clearing snow and ice from pathways and putting down grit

·       Clean designated areas within the accommodation building including reception, laundry and social areas

·       Undertake duties involving movement of loads (e.g. bins/ white goods etc.)

·       Identify and resolve maintenance issues ensuring these are reported using the correct process

·       Undertake training as required

·       Be prepared to work as part of a rolling roster including weekends including student arrival weekends

·       Adhere to the company dress policy at all times

·       If a Kaplan College is connected to a residence, classroom set up and maintenance of the college will be required.

·       Deal with any complaints that are received and escalate these immediately to the relevant manager

·       Assist with statutory testing including fire alarm testing, fire extinguisher, fire blanket and fire detector checks, water temperature monitoring, shower head cleaning and emergency lighting checks

·       Other duties as commensurate with the post

Health and Safety

·       Ensure all equipment is kept clean, well maintained and is a safe working order

·       Report any Health and Safety issues relating to the site ensuring all information is passed to the relevant manager

·       Comply with the requirements of Kaplan residence’s and stakeholders operational procedures and policies including those relating to health and safety

·       Understand and observe Kaplan’s site rules at all times

·       Wear and maintain personal protective equipment (PPE) in accordance with company policy, COSHH and Risk Assessments

·       Comply with Kaplan Residence’s statutory fire and safety regulations and to promote good safety habits and methods of work among the workforce.

·       Conduct security patrols to ensure building and students are safe.

·       If a Kaplan College is attached ensuring this building is locked up and secure

Student Welfare and Customer Services

·       Provide pastoral care to students

·       Be the 1st point of contact to residents

·       Assist with any Front of House responsibilities including Parcel collections.

·       Assist the team with any social activity within the building.


·       Be aware of material expenditure and avoid unnecessary waste or loss

·       Be able to work within a set budget

Marketing & promotion

·     Contribute to, when necessary inward visits from agents/ partners/ parents as appropriate


·     Any other duties as required by the Residence Manager and/ or Deputy Manager

Candidate profile

The successful applicant will:

·     Have a passion for customer care and a sensitivity to students needs

·     Have experience in a customer facing environment

·     Have recent experience of working in a maintenance / caretaking role

·     Have experience of working in an effective Health & Safety culture in line with legislation.

·     Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required

Essential skills/ experience

Have experience in customer service, hospitality or student service provision, ideally accommodation

Budget management.

Ability to prioritise workload and meet deadlines

Closing date: 25th July 2019

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