Location: Kaplan Living, UK

Reporting to: Deputy Manager

Hours of Work: Full time

Salary: £8.50ph


Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.


·        Clean designated areas within the accommodation building including, bedrooms, en-suite shower rooms, kitchens, white goods contained in the kitchens and communal areas

·        Wash walls, doors, furniture, radiators and shower cubicles, as appropriate.

·        Empty waste bins and remove rubbish from flats to bin store areas

·        Make beds, including stripping and changing sheeting, collection of laundered linen from store and bagging up laundry for collection, during the semester/short let season

·        Clean internal windows, where applicable

·        Be a principal point of contact for our students.

·        Communicate to our international students in clear and correct English to avoid miscommunications.

·        Take responsibility for the Housekeeping Induction for all our students, teaching them good hygiene and cooking safety practices.

·        Be aware of the Fire Safety Policy, take a leading role in Fire Evacuation Drills and Actual evacuations.

·        Be a leader in COSHH Knowledge in the building and be involved in new staff inductions in COSHH.

·        Carpet Cleaning & Floor Buffing

·        Undertake training as required

·        Be prepared to work as and when the need arises, especially during the various student arrival and departure weekends, open days etc.

·        To act in accordance with all Health & Safety policies and practices

·        Report any maintenance defects using the correct procedures

·        Deal with complaints that are received and escalate these to the relevant manager

·        Wear and maintain personal protective equipment (PPE) in accordance with the company policy, COSHH and Risk Assessments

·        Adhere to the company dress code policy at all times

·        Be aware of material expenditure and avoid unnecessary waste or loss

·        Other duties as commensurate with the post

The successful applicant will:

·        Embrace the ‘more than just a room’ philosophy of Kaplan Living

·        Be a COSHH & Health & Safety Champion.

·        Have a passion for customer care and a sensitivity to students needs

·        Have experience in a customer facing environment

·        Ability to offer flexibility in working hours.

·        Maintain confidentiality.

Essential skills/ experience

·        Have experience in customer service, hospitality or student service provision, ideally in Hotels or Student accommodation.

·        Ability to prioritise workload and meet deadlines.

·        Good communication and customer care skills.

·        Capable of working with minimum supervision.

·        Work as a team player and pass on knowledge to others.

Closing date: 19th July

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