Location:  Kaplan Living, Brighton - UK

Reporting to:  Deputy Manager

Hours of work:  37.5 Hours per week

Salary: £21,000 per annum

2 positions available

Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.


Duties required

Building management

• To work as a member of the team, providing a front line response in both planned and reactive maintenance service in accordance with the Service Level Agreement with our stakeholders.

• Issue and regulate stores and cleaning supplies and assist in maintaining correct stock levels.

• Ensure that the working environment is maintained in accordance with the Service Level Agreement, including keeping the site clean by litter picking on a daily basis, supporting the cleaning staff with rubbish removal  and, when required, clearing snow and ice from pathways and putting down grit

• Undertake duties involving movement of loads (e.g. bins/ white goods etc.)

• Identify and resolve maintenance issues ensuring these are reported using the correct process

• Undertake training as required

• Be prepared to work as part of a rolling roster including weekends including student arrival weekends

• Adhere to the company dress policy at all times

• If a Kaplan College is connected to a residence, classroom set up and maintenance of the college will be required.

• Deal with any complaints that are received and escalate these immediately to the relevant manager

• Assist with statutory testing including fire alarm testing, fire extinguisher, fire blanket and fire detector checks, water temperature monitoring, shower head cleaning and emergency lighting checks

• Other duties as commensurate with the post


Health and Safety

• Ensure all equipment is kept clean, well maintained and is a safe working order

• Report any Health and Safety issues relating to the site ensuring all information is passed to the relevant manager

• Comply with the requirements of Kaplan residence’s and stakeholders operational procedures and policies including those relating to health and safety

• Understand and observe Kaplan’s site rules at all times

• Wear and maintain personal protective equipment (PPE) in accordance with company policy, COSHH and Risk Assessments

• Comply with Kaplan Residence’s statutory fire and safety regulations and to promote good safety habits and methods of work among the workforce.



• Be aware of material expenditure and avoid unnecessary waste or loss

• Be able to work within a set budget


Marketing & promotion

• Contribute to, when necessary inward visits from agents/ partners/ parents as appropriate


• Any other duties as required by the Residence Manager and/ or Deputy Manager

Candidate profile

The successful applicant will:

• Have a passion for customer care and a sensitivity to students needs

• Have experience in a customer facing environment

• Have recent experience of working in a maintenance / caretaking role

• Have experience of working in an effective Health & Safety culture in line with legislation.

• Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required

• Some experience in plumbing and electrics is preferable.


Essential skills/ experience

 Have experience in customer service, hospitality or student service provision, ideally accommodation

 Be able to work as part of a team, and work on own initiative

 Some experience in plumbing and/or electric is preferable

 Budget management.

 Ability to prioritise workload and meet deadlines

This is a hands-on role. Our Kaplan Living team lead from the front and by example. If you think you are that person then please send us your CV along with a covering letter detailing why you feel you meet our criteria above.

Closing date: 19th July 2019

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