Do you thrive on working in a busy customer-facing environment and have experience of working with young people in a welfare or pastoral role? 


We’re looking to recruit a committed and experienced Customer Services professional to join our team on a 1-year maternity cover contract.  


The role is based at Kaplan International College London, a vibrant university pathways college where students from more than 70 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Extensively refurbished in 2018, our college is located next to Borough Market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London. The learning environment is state-of-the-art and our KIC London team is committed to ensuring our students thrive socially and academically during their studies.  


As Senior College Services Senior Administrator (Accommodation and Arrivals, Welfare & Under 18 co-ordinator) - Maternity Cover - you’ll be joining our diverse College Services team where you will play a vital role in supporting KIC London students from the pre-arrival stage through to completion of their KIC London pathways and progression to university. Located in the College Services Hub, an open-plan office on the ground floor of the college building where students come for advice, guidance and support on a wide range of issues and topics.  


Your main areas of responsibility will include:  


  • Liaising with the central Accommodation team, who are responsible for procurement and placement, and staff in the college to ensure that students placed in accommodation provided by KIC London have the best possible experience 
  • Working with the Student Services team to ensure that all KICL London students are fully supported throughout their programme. Pastoral care is critical to student success and you’ll play in key role in coordinating support as it’s needed.  
  • Leading efforts to enhance the student experience for our under 18s (16/17) who make up 10% of our student body when they arrive.

You’ll work closely with colleagues around the college to ensure safeguarding best practice in all areas.  


This role would be especially suitable for someone who enjoys thinking on their feet, has the right level of empathy and patience to help international students and always strives to find the best solutions, whatever the problem.  To read a full job description, please click


Please send us your CV with a covering letter explaining your motivation and suitability for this role. Please note that only applications supported by a covering letter will be considered.


Closing Date: Friday 7 February 2020 

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.

Applicants must be able to provide proof of eligibility to work in the UK.

Where an advert states a closing date, please note that we reserve the right to close the role earlier if a suitable applicant is found.

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