Head of Enrolment and Student Experience
We’re looking to recruit a talented, people-focused professional, to lead our global Admissions team as Head of Enrolment and Student Experience.
Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.
In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.
About the role
Admission is on the frontline of our business. The team performs a key role in recruiting high-quality students from around the globe to our international colleges throughout the UK. Our Advisors are responsible for the initial assessment of a student’s suitability, counselling students and agents through the enrolment process and keeping a close eye on the ambitious recruitment targets which we commit to meet each year in our colleges. Our team have a wealth of knowledge about our programmes, attend to every detail of an application and apply their critical judgement to make the right decisions about who to admit to our programmes. This is all done at speed and whilst ensuring that student, agents, sponsors and parents are kept in the loop and receive first-rate customer care.
As the Head of Enrolment and Student Experience and a member of the Admissions Senior Management Team, you will lead a global team of Admissions Officers and Managers to provide industry-leading service levels and study solutions to students. Your focus will be on driving improvements to all aspects of the student, parent and agent experience through the application journey. Where are the bottlenecks? How can we remove them? Where in the cycle are we losing applicants? What can we do to reduce this attrition? How can our CRM system help? How do we ensure we are meeting our partner university requirements and our quality standards? How can we support our global team better? What can be tweaked to improve efficiency? How are we performing against our SLAs and where can we improve? What are our competitors doing? How do we ensure that we maintain our position as the industry-leading admissions team?
If you’re an Admissions management professional and tackling the list of issues above genuinely excites you, then we’d love to hear from you! To be considered for the role, you’ll need to:
· Have a passion and talent for coaching, training, motivating and leading people
· Thrive on working to and achieving ambitious targets
· Have an exceptional customer service ethos and the ability to lead a team to the same
· Be skilled in managing change
· Be curious, market-driven and naturally collaborative
· Enjoy juggling a varied repertoire of projects and priorities
· Enjoy getting into the detail and into the root of a problem
· Have proven ability in finding workable solutions to complex issues
· Have strong business acumen and ability to see the bigger picture
· Be knowledgeable of and comfortable working within a highly regulated environment
· Be comfortable working in a fast-changing environment
· Possess strong knowledge of CRM systems and experience creating and developing effective processes
· Have excellent intercultural awareness and sensitivity
How to apply
Please apply with your CV and cover letter. We’d like to hear what attracts you to the role and understand what contribution you believe you could make to our business.
Closing date: Friday, May 21st
At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If you would like to be considered for an interview under the Guaranteed Interview Scheme, please complete this form or email us on firstname.lastname@example.org
Applicants must be able to provide proof of eligibility to work in the UK.