Warranty Specialist (M/F/D)

Frankfurt/Main, Germany (Deutschland) Full Time

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Join an Automotive Manufacturer of worldwide renown.


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We have an exciting opportunity as:


Warranty Specialist (M/F/D)

at the KIA Motors Europe Headquarters in Frankfurt/Main, Germany.


Kia Motors is, together with its sister brand Hyundai, the fifth-largest car maker in the world. Since its foundation in 1944, Kia Motors has been a significant player in the booming automotive industry, not only in South Korea but also worldwide.


  • People drive KIA cars in about 180 countries. KIA Motors Europe employs about 1,500 persons in Europe and represents just under 500,000 vehicles sold every year.
  • KIA Motors Europe centrally manages the Sales & Marketing activities for 14 European subsidiaries. For us and our 14 affiliates you will provide guidance and support on everything that has to do with Learning & Development.


You will enjoy working with us if you like these things:


  • A pulsating international environment. Our workforce is composed of people from 37 nations.
  • Playing an active and important part in the development of KIA Motors Europe and our subsidiaries.
  • Developing new frameworks and solutions.
  • Demanding challenges to which you can creatively contribute.
  • A competitive compensation package; private leasing offer; systematic off and on-the-job training, free staff restaurant, support as concerns Health Management and few more things.


The Challenges: High - The Job: Great.

1. Your initiative, energy and persistence will ultimately determine your success.

2. You will work in a network of experts in After Sales and other departments. This is not merely some fancy polish!

3. You have the spirit that makes us successful.


You are +++ optimistic +++ ambitious +++ patient +++ dynamic +++ flexible +++


Your Mission:


  • Analyse upcoming technical concerns
  • Identify potential for alternative repair methodologies by cooperating closely with the technical hotline
  • Evaluate Technical Service Bulletins (TSB) and modify prior to release (if required) to make sure TSBs are self-explanatory.
  • Process Prior Work Approvals (PWA) for warranty claims
  • Measure claim quality of dealers and distributors all over Europe
  • Measure hotline case quality of all dealers in Europe
  • Conduct warranty audits
  • Carry out warranty trainings
  • Update the warranty guideline
  • Analyse the warranty administration system and support system improvement
  • Support warranty cost controlling
  • Process requests for warranty labour rate requests


 Your Talents:


  • Graduated from a technical/engineering school or equivalent
  • At least 5 years of professional experience in the automotive industry
  • A deep understanding of vehicle diagnosis repair processes (including electrified vehicle technology)
  • Excellent English skills (in verbal and written form)
  • Good analytical skills with the ability to check quality of data material
  • Advanced skills in MS-Office (especially Excel)
  • Good communication and negotiation skills
  • Interest in new vehicle technologies (EV) and telematics
  • Quick intellectual grasp, flexibilty and the ability to adapt in a multicultural and rapidly developing environment
  • Problem solving and result orientated
  • You are a team player and interested in travelling for your job as well


If you’re interested to become part of our Kia team, please apply via our online portal. We are looking forward to getting to know you.

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