General :

The Service Marketing Specialist is reporting the Head of Aftersales, and is responsible for the analysis, development and implementation of Service Marketing programs which will grow customer retention , loyalty and satisfaction. Besides this, this person will develop , manage and maintain all internal Aftersales reporting programs and needs.

Responsibilities and tasks :

- Reporting :

  • Develop, optimize and maintain dealer dashboards for District Manager use
  • Develop, optimize and maintain KPI reporting in order to identify opportunities and risk within the Aftersales business
  • Ensure timely and accurate response on KME and KMC reporting requests
  • Develop and perform ad-hoc reporting requests
  • Develop and maintain cross-departmental dealer performance grid

- Service Marketing

  • Measure Customer Service loyalty and analyse the trends
  • Develop and implement new service marketing programs to ensure customer loyalty growth, satisfaction and experience
  • Manage and optimize existing retention programs such as Kia Assistance Plus
  • Roll-out KMC and KME mandatory programs in the market, including all training and POS materials.
  • Actively manage the existing customer satisfaction tools and programs, such as DCSI, IACS, Happy Customer Incentive and more.

Profile :

  • Minimum Bachelor degree
  • 3 years experience and passion for automobile industry and it’s changing environment and challenges
  • Hands-on and autonomous nature and attitude
  • Challenge existing programs and processes
  • Customer focused toward internal colleagues, dealers and Kia owners
  • Willing and motivated to continuously improve knowledge.
  • Able to work effectively in a performance driven environment
  • Fluent in languages French, Dutch and English, with ability to proofread in French and Dutch
  • Expert Knowledge of Windows Office, expecially Excel

Offer :

  • A fast growing and ambitious international company
  • A challenge to a very interesting and varied role, highly autonomous and with real responsibilities
  • An attractive salary package, pension plan, health insurance…

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