Overall Purpose of job

The Support Analyst - Service & Quality will assist Kia Motors (UK) Ltd.’s Service & Quality team within After Sales with reporting and analysis to monitor activity, performance and identify trends. The position holder will also provide effective / immediate assistance and support to the Service & Quality department with the provision of data analysis, reporting, data management and administrative support as required, meeting all required departmental objectives.

Key Responsibilities

The following is a non exhaustive list of responsibilities for the role:

  • Produce and distribute weekly and monthly departmental activity and performance reports

  • Develop and enhance reporting to provide greater clarity, insight and forecasting

  • Carry out in-depth monthly analysis of warranty claims monitoring dealer activity and performance, analyse claims data and identify trends and focus areas

  • Provide administrative support for the co-ordination and management of warranty audit activity, by producing and distributing relevant pre-audit documentation and audit follow up communications

  • Collate and produce accurate monthly invoicing files for relevant service programmes and warranty activity

  • Assist the Quality team with the collation and provision of new model service data, as required

  • Provide general support and assistance to the Service & Quality team as required

  • Carry out research and competitor studies for service programmes and warranty offerings as required by the business

  • Respond to field team requests for information and provide as required

  • Manage and lead ad-hoc research projects and competitor studies as required by the business

Person Specification:

  • Currently studying a 4 year sandwich degree course with 1 year industrial placement preferably in a business related subject
  • Excellent communication skills both written and verbal
  • Competent IT skills being able to demonstrate expertise and a good understanding of MS Excel and MS PowerPoint, MS Access, Word and MS Outlook
  • A strong interest in business, commerce and statistics
  • An understanding and ability to manipulate and analyse data sets
  • Strong interpersonal skills
  • Full UK driving licence is preferable

  • Passion for cars and interest in the motor industry is desirable
  • General understanding of the constituent parts of a car
  • Motivated, self-reliant and self-confident
  • Able to consistently deliver highly detailed accurate information against deadlines under pressure
  • Must be well organised, precise and have the ability to prioritise.


The company reserves the right to make amendments to this job description where business needs require.

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