About us:

MetroMart is the #1 online grocery/store delivery service in the Philippines. We let our loyal customers purchase their groceries and daiy essentials online for delivery within 90 minutes. Our partners include Robinsons Supermarket, S&R supermarket, Pet Express, Watsons, Toy Kingdom, Baby Company, Generika Drug Store, FamilyMart, GNC, National Book Store and 50+ leading retailers in the metro!

Candidates we look for:

  • Your are passionate and obsessed about growing MetroMart through excellent support.
  • You are excited about tackling head on the most challenging problems and questions from customers and employees on the field.
  • Cool and calm under pressure. Dealing with new and different challenges among a wide range of customers and employees on the field cultures excites you.
  • You have a way to anticipate challenges that come your way and you like finding resolutions, using the resources available to you. You can move quickly with care.
  • Incredibly empathetic and understanding. You are easily adaptable to the emotion and tone of the customer or employee on the field you are dealing with.
  • You are able to identify and resolve their issues quickly while knowing how to shift and adjust your approach with each of them.
  • Word and tech savvy. A customer or a field employee will appreciate having you on the other end of the line, as you are confident and knowledgeable of the product. This makes you awesome to exchange info with. 
  • You are very comfortable using either written or spoken English to handle user concerns over email, through instant messaging or over a call.
  • Your core responsibilities include and must haves are:

Core responsibilities:

  • Respond to customer inquiries via Email, Phone and Facebook.
  • Respond/Investigate customer complaints via Email, Phone and Facebook.
  • Perform all call out task: Inform for cancellation, requirements, out of stock items, and/or delayed deliveries, etc;
  • Assists shoppers and riders in reaching out to the customers in case there are urgencies relating to their orders.
  • Prioritise customer concerns according to urgency and importance.
  • Gather information, feedback from customers during the support process, proposing advice to leaders to improve the quality of products / services of the department and the company
  • Contribute to customer service’s standard procedures in order to constantly meet and improve the Service Level Agreement

Apply for position now