Customer Service Representative
MetroMart is the #1 online grocery delivery platform in the Philippines. We enable customers to purchase their products online from their favorite local store and have these items delivered to their doorstep within 90 minutes.
- Candidate must possess at least Bachelor's/College Degree in any field.
- At least 1 year of working experience in Customer Service is required for this position.
- Good interpersonal skills
- Strong communication skills, verbal and written
- Careful listening and attention to details
- Ability to quickly analyze and and solve problems
- Fluent in English language
- Must have personal laptop/desktop and stable internet (will temporarily work from home during quarantine period)
- Provides high-quality customer service to customers to ensure smooth flow of inquiries and complaints
- Prior experience handling numerous customer tickets in a fast-paced environment.
- Give constant direction to new starters within the team and ensuring that all customer inquiries are rightfully attended to on time and in the best way possible
- Be the bridge in between MetroMart shoppers and customers by responding to and promptly resolve customer complains
- Motivates, coaches, trains and directs new starters for customer service team on the best ways and approaches to attend to customers’ needs based on the SOPs