MSL Grange Motors, part of the MSL Motor Group of car retailers wishes to recruit a full-time Receptionist/Showroom Host to join our busy team based in our new state-of-the-art sales and aftersales facility on Pottery Road, Dun Laoghaire.
Key duties and responsibilities to include:
- Being the first point of contact to customers phoning or visiting the showroom.
- Handling telephone calls and dealing with queries in a professional manner.
- Meeting, greeting and assisting customers.
- Offering & making customers refreshments.
- Introducing customers to the most appropriate specialist to deal with their needs.
- Monitoring and recording showroom traffic and incoming calls on the CRM.
- Capturing, recording and updating customer details in the database.
- Ensuring the Dealership is kept tidy and well presented at all times.
- General administrative duties (eflow, Change of ownerships etc.)
- Various ad hoc duties.
The successful candidate will ideally:
- Have a strong customer service background.
- Display an outgoing personality and enjoy engaging with people.
- Exhibit excellent communication and interpersonal skills both in person and on the phone
- Excel at understanding, anticipating and meeting customer needs.
- Have a genuine desire to exceed our customers’ expectations.
- Display a positive, enthusiastic, can-do attitude.
- Have the ability to work on their own initiative; multitask and meet deadlines.
- Possess excellent administration and IT skills.
- Work well as part of a team.
- Be well presented at all times.
- Previous experience within the motor industry is desirable.
If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.