NinjaRMM is looking for an eager, self-motivated Salesforce Administrator to assist with building and managing our systems, processes, data, and insights across our go-to-market team (marketing, sales, billing, and customer success). This is a critical cross-functional role responsible for driving performance improvements across the organization and building the foundation for it to scale. This position reports directly to the Sales Operations Manager.


Responsibilities

  • Support and manage the sales and marketing technology ecosystem
  • Proactively monitor and maintain the quality and accuracy of our Salesforce data, and enforce process consistency
  • Assist with the implementation of new tools and ensure stakeholders are sufficiently trained and enabled to use new and existing tools
  • Create scalable processes and optimize existing processes that ensure best practices in lead capture, lead distribution, campaign management, data enrichment, and sales outreach
  • Manage the integration and technical aspects of key systems (marketing automation, CRM, sales enablement tools etc.) used to generate, distribute, and report on leads and pipeline
  • Measure and provide insights on marketing and sales activities, effectiveness, and business impact 
  • Evaluate new technologies and add-on applications to improve and optimize team performance across sales, marketing, and customer success
  • Create and manage dashboards and reports that allow teams to effectively measure KPIs


Requirements

  • BA/BS or equivalent working experience
  • 1-2 years experience in sales operations, marketing automation, or business operations
  • Self-motivated and scrappy - you know what needs to be done and you take initiative
  • Highly skilled in Salesforce (SFDC Certification preferred)
  • Strong analytical skills (your go-to tool is Excel)
  • Proficiency in marketing automation systems (like Pardot, Hubspot, or Marketo) and integrating those systems with other technologies.
  • Experience working with sales email tools like SalesLoft or Outreach
  • Ability to manage multiple projects at the same time in a fast-paced environment
  • Technically capable, excellent communicator, and a desire to improve processes

Apply for position now

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