NinjaRMM is a leading remote monitoring and management SaaS tool that helps IT consulting companies more effectively manage their customers. Founded in 2013, we have an intuitive UX and many features which provide an exceptional user experience. NinjaRMM was designed to be both powerful and scalable to meet the needs of businesses around the globe. Built for the future, we are a rapidly growing software company with an innovative advantage. Learn more about NinjaRMM here: www.ninjarmm.com.


As a Ninja junior account manager, you are an outgoing, self-motivated individual who is excited to be on the phone and great at building relationship with customers. You will be lead point of contact for any and all matters specific to your accounts, and you will build and maintain strong, long-lasting customer relationships. You will oversee customer account management, including negotiating contracts and offering additional products and services to help the customer grow and maximize profit.


Job Details/Benefits

·        Full-time

·        Benefits package includes medical, dental, and vision insurance

·        401(k) plan

·        Opportunity for growth and advancement


Responsibilities

·        Responsible for growing your individual book of business within your portfolio of approximately 300 existing accounts

·        Proactively engage and reach out to your accounts

·        Be the “single point of contact” for those accounts

·        Identify, qualify, sort, and develop your own cross-sell and up-sell opportunities

·        Research and document relevant contact information for existing leads

·        Keep contact information updated in Salesforce

·        Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and adequate information regarding the prospect and/or opportunity is communicated

·        Maintain knowledge of market conditions and competitive activities


Skills & Qualifications

·        Exceptional consultative phone skills

·        The ability to clearly articulate and inspire

·        Must project confidence

·        The ability to influence

·        The ability to overcome objections

·        Capable of remaining resilient throughout


Education & Experience

·        Bachelor’s degree preferred

·        Experience in “owning” a portfolio of accounts

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