NinjaRMM is a fast-growing SaaS company that offers an easy-to-use remote monitoring and endpoint management software for IT teams. We were founded in 2013 to help managed service providers and IT departments simplify their workday with an intuitive and user-friendly endpoint management platform. NinjaRMM was designed to be both powerful and scalable to meet the needs of businesses around the globe. Today, we have grown to support over 5,000 customers worldwide. NinjaRMM has been consistently recognized as the no.1 rated software in its category on G2 Crowd and Gartner Digital Markets in the past 3 years. Built for the future, we are a rapidly growing software company with an innovative advantage. Learn more about NinjaRMM here: www.ninjarmm.com.

As a Ninja sales engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, mainly on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side.


Responsibilities

·        Must be able to work a set schedule with rotating on-call duties

·        Take initiative and provide prompt, accurate follow-up to tickets and support calls

·        Must be fluent in Windows troubleshooting

·        Collaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases

·        Build and maintain solid working relationships with partner teams (such as Engineering, Sales, etc.)

·        Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures)


Skills & Qualifications

·        Proficient in Windows (Windows registry, services, etc.) and working knowledge of Linux/Mac

·        Excellent oral and verbal communication skills

·        Able to exercise good judgment of priority based on customer impact

·        Adaptable to new technologies

·        Strong interpersonal skills and team mentality

·        Ability to multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures

·        Outgoing and self-motivated

·        Organized and detail-oriented


Education & Experience

·        Bachelor’s degree preferred

·        2 years’ experience


Job Details/Benefits

·        Full-time

·        Fully remote

·        Opportunity for growth and advancement

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