Nomad Digital are currently recruiting for a Field Service Engineer to be responsible for responding to electronic tickets and attending relevant vehicles to resolve hardware and software issues with our mobile network infrastructure. Field Engineers must develop working relationships with many rail manufacturers and operators in order to be effective. This position will be a part of the Nomad Operations and Maintenance team


Main Responsibilities


  • Investigate and repair on-train network infrastructure including router, cellular modems, and access points
  • Onsite trouble shooting and Root Cause analysis
  • Keep tickets up-to-date with timely updates regarding work performed or new problems discovered
  • Maintain work schedule around vehicle availability, supervised by Field Service Manager
  • Maintain spare parts inventory and request replenishment when necessary.
  • Ensure that priority work is being undertaken
  • Assist Project Managers in completing project tasks such as upgrades and testing
  • Network equipment installation and maintenance – Essential
  • Passenger / Freight rail experience – Preferred
  • Experience supporting Wi-Fi and Cellular systems - Preferred
  • Work within an electronic ticket system – Essential
  • Good in-person, phone, and email communication skills - Essential
  • Microsoft Office – Essential
  • Experience with LINUX/UNIX systems – Preferred


Qualification Requirements


  • Degree in Engineering desired
  • Network equipment installation and maintenance – Essential
  • Passenger / Freight rail experience – Preferred
  • Experience supporting Wi-Fi and Cellular systems - Preferred
  • Work within an electronic ticket system – Essential
  • Good in-person, phone, and email communication skills - Essential
  • Microsoft Office – Essential
  • Experience with LINUX/UNIX systems – Preferred


Experience Requirements


  • Must have proven min hands on experience configuring and troubleshooting various network devices including switches, routers, and access points.
  • Troubleshooting and problem management experience in a networking environment
  • Ability to demonstrate good understanding of TCP/IP networking.
  • Good documentation skills using Microsoft Office products including Word, Excel, PowerPoint and Visio.
  • Thorough and logical approach to planning and implementation.


About Nomad Digital


Nomad Digital is the world’s leading provider of passenger and fleet connectivity solutions to the railway industry. It offers a broad solutions portfolio to both train operators and builders that significantly enhances the passenger experience, and increases fleet operational efficiency. Its integrated and scalable solutions include the multi-award winning and patent-protected Passenger WiFi, enabling seamless connectivity with the internet and on-board infotainment. In addition, its Passenger Information System for live journey, multi-media information and Passenger Portal Framework simplifies the creation of custom portals for on-board services and entertainment. And Nomad’s Remote Online Condition Monitoring, Driver Assist and Power Train products are targeted at identifying efficient fleet maintenance operations and improving fuel economy. Nomad is the pioneer of the Networked Train – a shared and secure internet-standards based network infrastructure to which all authorised on-board systems and passenger devices may connect. Nomad is an international business, with sales and service centres in several locations around the world and product development facilities in the UK (Newcastle), Germany (Hildesheim) and Portugal (Porto). Founded in 2002 and headquartered in the United Kingdom, the company serves more than 80+ global customers, in more than 40 countries, including train builders such as Bombardier, Hitachi and Alstom, and train operating companies such as ÖBB, Amtrak, VIA Rail, Eurostar, GWR, NS, NSB, PKP, Queensland Rail, and Virgin Trains. Nomad Digital is a wholly-owned subsidiary of Alstom.


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