Operations Executive

London, United Kingdom Full Time

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The Company

Based in London, Ovation Incentives is a technology-focused performance improvement agency, specialising in the reward and recognition solutions for multinational companies. We’re proud to say we have come up with some of the best global reward and recognition, channel sales and incentive marketing programmes in the business.

The Role

Reporting directly to the Purchasing Manager, the role provides essential administrative, fulfilment and Customer Service support for our programmes for our national and international client base.

The core operations tasks include the processing and distribution of e-vouchers, virtual cards and physical gift voucher orders in accordance with agreed service levels; and to monitor stock levels to ensure that orders are processed in a timely manner. The Operations Executive works closely together with the Purchasing Manager on projects to improve the logistics structure of the business and is a key point of contact for operational and procurement support.

Other responsibilities are to provide Customer Service support to the Accounts team to ensure that Customer Service enquiries are escalated to Suppliers, Distribution Partners and Purchasing Manager to secure the proactive resolution of queries.

Key responsibilities

  • Monitoring stock levels and ordering vouchers (physical and digital)
  • Uploading digital stock (data) to our bespoke platform
  • Monitoring and processing customer orders
  • Fulfilment of Distribution Partners orders
  • Checking invoices, submitting for payment and following up on lack of documentation
  • Updating internal order’s log file and supplier’s database
  • Assistance in reporting/forecasting stock levels to support Purchasing Manager
  • Support for packing and dispatching physical orders
  • Preparing for post collection
  • Escalation of Customer Service enquiries to:

a. Retailers/Partners

b. Client Account Team

c. Purchasing Manager

  • Additional administrative tasks to support the day to day running of the business

The ideal candidate

  • Excellent communication skills – written and verbal
  • Good organisational and time management skills
  • Strong attention to detail and ability to work with a high degree of accuracy
  • Able to work well in a team and on own initiative
  • Able to work under pressure and meet deadlines
  • IT literate – Excellent command of Microsoft Office (especially Excel) and strong numeracy skills
  • Experience using a customer service platform such as Zendesk or Freshdesk would be useful, but not essential
  • 1-2 years’ experience in an office administration role

The Reward Package

  • Competitive salary: £20,000 to £23,000 per annum
  • Hours 9.30-6pm Monday-Friday
  • Healthcare and pension plan
  • Regular social events and team-building activities
  • Access to company social recognition platform

Apply for position now